Customer Service Associate

+919*********

lonalewis ** @gmail.com

Marol Naka, Andheri (East) Mumbai – 400-059

23th June, 1981

G CAREER OBJECTIVE AND SUMMARY

To keep organizational goals above my personal goals and to deliver high performance to the best of my abilities.

Banker with over 8 years of experience in customer service and operations. Well-organized individual with ability to rapidly learn new tasks. wORK HISTORY

LONA LEWIS

Junior Officer – Customer Service (June 2007 to November 2015) MODEL CO-OPERATIVE BANK LTD.

Handling walk-in customer queries at the branch and Co-ordinate with various departments to ensure deliverables are met.

Assisting in inward and outward clearing (HV/MIOR/Outstation), teller functions, handling fixed deposits, branch operations and day to day branch cash balancing. Assisting in reaching branch sales targets by passing on valuable leads to the sales team from time to time.

Taking Taking care of K.Y.C. documentation for account opening. Senior Customer Service Associate (Oct 2020 till July 2021) FIRST SOURCE

Resolving Customer Queries on Chat,

EDUCATION

HSC Commerce (1998– 2000)

Clara's College of commerce Yariroad

• SSC (1998)

St. John The Evangelist High School- Marol, Andheri East SKILLS

Excellent problem-solving abilities

• Proficient in MS Office & Omni.

Quick Learner

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