Customer Service Los Angeles

Tatyana Mazin

**** ******** *****, ****** *********, CA 917**-***-*** 2939 **************@*****.***

Objective:

Committed, dedicated and diligent individual with ambition and persistence, looking to passionately leverage my extensive leadership experience and dynamic marketing skills to drive tangible growth and success for a forward-thinking organization. Contributing to its innovative trajectory and my own professional development.

Education:

San Francisco State University

2020- Graduating 2025 (Bachelor's Degree in Business Administration with a concentration in Marketing)

Skills & Abilities:

Collaborative team player with a positive and friendly demeanour.

Punctual and consistently adheres to or exceeds scheduled work hours.

Skilled in utilizing Google, Microsoft, PowerPoint, Word and Excel.

Proficient in accounting, with the ability to manage accounts and comprehend billing processes.

Sales and Commission Goals

Internships:

Hoopbus (non-profit org) Los Angeles, CA June 2024-Present

Community outreach and engagement by assisting and implementing community events, workshops and sports programs. Engage with local communities to promote initiatives and build positive relationships. Support marketing efforts to increase awareness of programs and events. Assist program managers in planning and executing sports and educational programs. Collaborate with team members to ensure a smooth operation of events and activities. Conduct research on best practices, trends, and resources related to youth development and community engagement. Compile information to support program improvement and development. Support the collection and entry of data related to program participants and outcomes. Assist in analysing program data to measure impact and effectiveness. Participate in team meetings and contribute ideas. Attend training sessions and workshops for professional development.

Experience:

Securitas-META (Research Lab)

Security Sept.2023-Current

Safeguarding individuals who come in and out of the facility. Provide safeguarding for META property, and its assets by enforcing safety protocols, monitoring surveillance equipment, and responding to security incidents.

T-Mobile

Sales Expert Oct.2021-June 2023

Responsible to market, educate, demonstrate, and recommend device and service solutions to clients and potential clients. Contribute to team growth and sales targets. Establish relationships with and partner with T-Mobile employees across channels, including business and customer service to resolve issues, identify and hand off small business needs. Contribute to team initiatives and help create an inclusive environment. Provide a world-class customer experience and build loyalty with composure, integrity and compassion.

Tesla

Sales Advisor June.2021-Sep.2021

Engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions. Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling. Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment. Deliver exceptional customer service to potential buyers and customers.

Cheesecake Factory

Host/Server Jan.2020-Jan 2021

Manage and provide excellent customer service to the guests. Take orders, wait on tables, deliver food, and ensure a positive dining experience for patrons.

References:

Upon request

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