Customer Service Kitchen Staff
Resume:
EDUCATION
Memorial High School, Port Arthur, TX
Graduation: May 2018
Cumulative Grade Point Average: 3.4
WORK EXPERIENCE
Taqueria Cotijas. (April 2024- July 2024)
Waitress
Greeting and seating customers
Taking food and beverage orders and accurately entering them into the ordering system
Making menu item recommendations
Communicating any food allergy or special nutrition needs to kitchen staff
Ensuring all orders are filled quickly and accurately and that food is high quality
Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals
Promptly addressing any customer service issues and referring to management if and when necessary
Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area
The Toasted Yolk (September 2023- April 2024)
Waitress/Bartender
Taking food and beverage orders and accurately entering them into the ordering system
Making menu item recommendations
Communicating any food allergy or special nutrition needs to kitchen staff
Ensuring all orders are filled quickly and accurately and that food is high quality
Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals
Promptly addressing any customer service issues and referring to management if and when necessary
Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area
GPX Sabine Pass Refinery (March 2023- September 2023)
Carpenter
Building and dismantling temporary metal scaffolding on structures and building sites, so that other people can work at height and carry their jobs safely.
Setting up scaffold structures on or inside a building undergoing construction, renovation or demolition.
ExxonMobil Refinery (October 2022- March 2023)
Helper
Assisting in the erection and dismantling of various types of scaffolding by passing material to other crew members from ground level
Also assisting in the stacking of materials for shipping, and keeping the work area safe, neat and orderly throughout the work task.
Having good understanding and practice of the safety regulations and procedures.
Village Kidz Learning Center (August 2022- October 2022)
Teacher
Taking care of children
Being a role model
Aiding childrens intellectual development
Feeding and grooming children, introducing children to new age-appropriate hobbies, sanitizing all toys and play areas.
Encouraging positive behavior and good manners
King Crawfish (April 2022-July 2022)
Waitress/Bartender
Greeting and seating customers
Taking food and beverage orders and accurately entering them into the ordering system
Making menu item recommendations
Communicating any food allergy or special nutrition needs to kitchen staff
Ensuring all orders are filled quickly and accurately and that food is high quality
Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals
Promptly addressing any customer service issues and referring to management if and when necessary
Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area
H-E-B Grocery Store (Dec.2021- April 2022)
Perishables Representative
Preparing, packaging, and merchandising fresh product
Taking orders from customers by telephone or in person
Clean and sanitize display cases, maintain equipment
Comply with H-E-B food safety and sanitation standards
Peel, cut, and chop fresh fruits and vegetables
Stocks and rotates product to ensure freshness
H-E-B Grocery Store (January 2019- November 2021)
Assistant Manager
Being a superior customer service role model
Listening and showing sensitivity to customers concerns and handle issues in a professional and effective manner
Assisting in maintaining company sanitation standards
Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed
Provide ongoing communication with store staff and management regarding daily events and concerns that transpire
Listening and showing sensitivity to Partners’ concerns and handle issues in professional manner
Oversee the ordering of products to ensure 100% in-stock conditions and inventory control
H-E-B Grocery Store (October 2018- January 2019)
Checker/ Bagger
Process customer transactions of goods and services
Collect cash, check, or charge payment from customer and make change for cash transactions
Use electronic scanner to record prices
Weigh items, bags merchandise, and redeem food stamps and promotional coupons
Gather baskets and pick up trash inside and outside
Maintain and stock bag areas and return products to proper locations
SKILLS
Bilingual (English & Spanish)
Microsoft Word, Excel, & PowerPoint
Customer service.
Multitasking and prioritizing.
Dependability.
Attention to detail.
PROFESSIONAL REFERENCES
Edikson Nunez
Manager in Charge
H-E-B Grocery Store
3401 Gulfway Drive
Port Arthur, TX 77642
******@***.***
Jordan Meza
Hiring Manager
H-E-B Grocery Store
2108 N Frazier St.
Conroe, TX 77031
******@***.***
*******@*****.***
Tina Joseph
Pastor/ Owner
Village Kidz Learning Center
1016 S. 36th Street
Nederland, TX 77627
Margaret Somano
Manager
The Toasted Yolk
7675 Memorial Blvd.
Port Arthur, TX 77640
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