Management Data

TAMKAH

GBODE

NWANYA

CONTACT

m***********,080********

***********@*****.***

oGokana,RiversState

s05/02/1994

pNigerian

SKILLS

Workprioritization

Relationshipbuilding

Orderandrefundprocessing

Warehousingfunctions

Understandingcustomer

needs

Remoteofficeavailability

Orderprocessing

ProficientinMs-Word,data

Processing

MerchandiseOrdersand

exchanges.

DigitalMarketing

CERTIFICATIONS

Humanresource

management

Customerrelationship

management

Businessrelationship

management

Peaceandconflict

resolution

Certificateofparticipationin

leadership,governanceand

conflictresolution.

PROFESSIONALSUMMARY

Dynamicprofessionalwithprovenabilitytoquicklyandefficiently resolvecustomerinquirieswhilemaintainingapositiveattitude.Skiled in conflictresolution,problem solving and customerrelations. Passionate aboutexceedingcustomerexpectationsandbuilding customerloyalty.

EXPERIENCE

SEPTEMBER 2023

CustomerCareRepresentativeAndProcessingAgent

DynastyPerfumeryAndCosmetics,PortHarcourt,Rivers

Demonstratedstrongcommunicationskilstointeractwith customersviaphone,emailandonlinechat.

Providedexcelentcustomerservice,resolvinginquiriesand complaintsinatimelymanner.

Managedworkloadeffectivelybyprioritizingtasksaccordingto urgencyorimportance.

Processedcustomerordersaccuratelyandefficiently.

Resolvedcustomerserviceorbilingcomplaintsbyexchanging merchandise,refundingmoney,oradjustingbils.

Builtcustomerloyaltybyplacingfolow-upcalsforcustomers reportingconcernsorcomplaints.

OCTOBER2020-DECEMBER2020

ACCESSBANKPLCBORI

Marketer

Colaboratedwithdesignteamonvisualassetsforbranding initiativesacrossalchannels.

Organizedeventssuchaswebinars,conferences,andworkshopsto generateleads.

Createdandmanagedsocialmediaaccountsforclients,increasing folowersby20%.

Conductedmarketresearchtoidentifytargetaudiencesanddevelop strategiesforsuccessfulcampaigns.

Onboarding,issuanceofPOSandOpeningofaccountsfor

customers

EDUCATION:

IgnatiusAjuruUniversityofEducationRumulumeniPortHarcourt BSc.edPoliticalScience Nov2021

CommunitySecondaySchoolDeken,RiversState

WestAfricanExaminationCouncil(WAEC)2013

FoundationStaffPrimarySchoolRiversStatePolytechnicBori FirstSchoolLeavingCert(FSLC) 2006

REFERENCE

ChiefLedorKumbe

ParamountRulerBuaNugbecommunity

080********

Hon.BariyaaNwanya

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