Customer Service-Proof Operator-Certified Peer Specialist
Resume:
Fatiah Grant
Flexible candidate exp. in multiple facets
Easley, SC 29640
*****.****@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Stower/Picker
Amazon Delivery Service Partner - Greenville, SC
November 2020 to Present
Scan packages and stow them in designated area ( appropriate bag ) Once bags are full prepare them by removing it off rack replaced by a empty bag. Focusing on the safety process every step of the way. When the need arose - picking packages off conveyor belt in a safe manner place in the proper placement by way of codes on label/ barcode location. Fill in as a team and player wherever needed. Processes prepared for Prime Delivery in and throughout Greenville, SC Case Manager/CPSS
STEP by STEP MINISTRY HOPE PROJECT - Greenville, SC March 2013 to August 2020
Intake of broken spirited women, young and some seniors - in to the shelter from the horrific nature of their disease and homelessness, guiding them on a path to a new way of life. Working the data entry part through HMIS a systems built to follow the criteria of an individuals possible cause of repeat homelessness- the first fourteen days I do what we call stabilization period. We set fourth to get all the required documentation - ssn/ card, state I’d card/DL etc. Preparing an individual for appointments with healthcare evaluation at medical care-
mental health- After carefully assessing through intake, evaluating an individual and their history- All being done in a data entry format. Case management regards following up with client’s. Seeing how their progressing, hopefully! add or subtract information once informed by client, through a build of confidence, Help them get employment through calibrated relationships with several companies, the client then becomes more and more open minded to believe in the process. Accounting clerk/associate
Walmart Stores 4521 - Lexington, SC
April 2006 to May 2012
When I began I was on a overnight shift -then I moved to days 5a to to 1p Prepared all sales from the previous day ( cash, credit, checks etc). Counted currency by hand received from all registers. Rolled coins. Using ten exp. data entry skills verified check deposits. Resolved, errors. Forwarded correspondences to customers when the need arose. Caterer
Honey Baked Ham Co. LLC. - Columbia, SC
October 2006 to February 2007
Prepare meals, ( sandwich’s) some were prepare salads, sometimes was curving meat and making trays. My main job was to call daily and get new prospects, from the hospitals or the lawyers offices, state offices, hair salons men &. female. Build new accounts offer excellent customer service Deliver the meal the prepare items in a timely fashion.
Caterer
Westinghouse Electric Company, LLC - Columbia, SC
March 2006 to September 2006
Preparing prestigious lunch entrees for important business meetings - prep one day before each day take out mat portion that was rewired for the meal. Shift 5a-2p. Daily (weekends n/a) set up area to the specifications outlined. Once over go back and break everything down take back to the kitchen wash down everything put up as it should be prepare for next day. Personal Care Assistant
SYBiL McCLEOD llc - Greenville, SC
April 2004 to November 2005
During a third shift 11p-7a I monitor the patient through out the night, changing her bed linen because of night sweats. Also I transferred the he patient to the wheel chair she was without one of her limbs
( right leg ) suffered with a disease called scleroderma. When the need arose I gave Sybil a feeding by way of connecting her tube feeder line, there were times I had to give her schedule insulin injections- keep her immediate surrounding area clean and organized was natural. Throughout the night I also did laundry ( night gowns ) she sweat throughout the night. Documentation and recording of reports/times were a given.
Debt Collection Specialist
AMCOL - Columbia, SC
September 2001 to December 2002
Through data entry status- third party billing - II wore a headset to retrieve that remotely roamed picking out delinquent clients, and try to offer some type of negotiated terms to bring their account to a satisfactory status- there was a goal reaching process that needed up holding as well. Being a team player and always demonstrating excellent customer service. Post Close Specialist
Emergent mortgage - Greenville, SC
March 1997 to May 1999
Processed multiple mortgage loan files verification of each valuable document in that folder. Verification of the borrower signature- sometimes they may sign it two different ways. What I’m doing is preparing the loan for purchase by an investor. I may have to correspond with the borrower via phone or mail from time to time.all done and n a data entry position. Utilizing excellent customer service at all times Quality Assurance Analyst
Perrigo Nutritionals - Greenville, SC
June 1998 to March 1999
• Analyzing a series of different products freshly packed by candidates in the packing dept. I verified coding, expiration dates were correct on racy bottle, following it up through data entry using the AS400 application. I would pull a box from a pallet to check or occasionally go out on the line to inspect products coming down the conveyor.Documentation always
Traffic Manager
WHYZ Radio station - Greenville, SC
1990 to September 1992
Coordinate air spots throughout radio traffic- along side of radio personality/do, process accounts receivable incoming from GM. Data entry, Customer Service Dispatcher/Troubleshooter
Transaction technology Corp. - Greenville, SC
March 1985 to September 1988
Computer repair tech! Trouble shooting online POS systems - east and west dispatching some south technicians. Troubleshoot the problem over the phone first then if all else fails, I would contact and dispatch the work ticket to the technician covering that particular store.I’d inform the tech on the non access full attempts made by myself through troubleshooting- I’d also recommend parts needed. There has been cases where I’ve had to
Make special attempt to show up personally when the need arose and the call was within my diameter. Education
High school diploma in College prep
Coppin State University - Baltimore, MD
January 1981 to March 1982
High school or equivalent
September 1978 to February 1979
GED
Baltimore, MD
September 1978 to February 1979
High school
Skills
• Case Management
• Intake Experience
• Addiction Counseling
• Meeting Facilitation
• Crisis Intervention
• Motivational Interviewing
• Mental Health Counseling
• Individual / Group Counseling
• Technical support
• English
• Customer service
• Quality Assurance
• Program Development
• Software troubleshooting
• Computer literacy
Certifications and Licenses
SCADS
May 2020 to May 2021
Certified Peer Support Specialist with the dept of SC dept of Alcohol and other Drugs Services.
August 2015 to May 2021
Every year we have the opportunity to get CEU’s. ( continuing Education Units) Allowing me to always improve my knowledge broadening my perspective in this area for which my outreach is at its fruitfulness
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