It Support Network Administrator

WILLIAM FOKOUE NGOUOZOCK

#*** **** ** *** **, Edmonton, AB T6E 1Y7, Canada

+1-780-***-**** *******.******@*****.***

WORK OBJECTIVE: System and network administrator

HIGHLIGHTS OF QUALIFICATIONS

Efficient IT support professional with extensive years of experience of meeting and exceeding customers expectation

Strong knowledge and experience with computer configuration management, operating system deployment, VOIP GPO, DNS, DHCP servers and scripting

Proficient knowledge and experience in supporting Microsoft 365, OneDrive, SharePoint, Exchange, Microsoft Teams, SQL, Active Directory, Windows Operating Systems

Strong experience in Windows 7,8,10 and Windows 11 operating systems, power shell, multi helpdesk software management as (Jira, GLPI, Zendesk and ServiceNow), Image/Reimage and MDM, SCCM, Acronis

VMWare (Esxi, VCenter, vSphere); VMotion, DRS, HA, VSAN, Vxrail

Twisted pair, optical fiber cabling and splicing from panel to end user socket.

Consult user guides, technical manuals and other documents to research and implement solutions

Ability to understand and analyze user computing problems and needs

Competent in Handling pressure and maintained an adequate energy level

Motivated and professional with friendly demeanor, dependable and focusing on day-to- day operations

Worked in a fast-paced environment where quality is of key importance

Able to build and sustain collaborative relationships & assist in creating a positive working environment

Willingness to learn new skills, punctual and flexible

Company focused and committed to quality in job performance

Thorough understanding and capability to follow oral and written instructions

Certified with CSTS 2020 & WHMIS

Alberta Class 5 driver licence and car owner 176477-40 SKILLS

Internet and Tech Squad Multitasking Flexible Team Collaborator, VMWARE Desktop Computer and printer Repair, Network Configuration & administration System and network Troubleshooting Active Directory user admin, GPO and scripting Microsoft Azure Admin and MO365 application suites, customer service and quality management, Structure cabling (twisted pair or optical fiber), Windows 7, 8,10 &11 deployment and troubleshooting, Windows Server administration, Imaging/reimaging, MacOS, PC,Ticketing administration and service quality management.

PROFESSIONAL EXPERIENCE

HEAD OF IT SUPPORT DIVISION (HELPDESK), Oct 2017 - Oct 2022 CCA BANK SA - Yaoundé, Centre Cameroun

Performed Day-to-day management of user requests, system administration (AD DS, MSO365, Kaspersky, GLPI, Mail server)

Monitored the infrastructure server and global network

Provided assessment and management of incidents, maintenance of computer equipment and monitoring

Provided Level 1 management of hardware-related incidents ATM, user management and administration on Amplitude BANK (password management and session reset); Supervision of production servers (memory, disk, processor and Ethernet interfaces);

Development of low current installation specifications and site monitoring; change management and tracking

HEAD OF IT MAINTENANCE SERVICE, Dec 2014 - Oct 2017 CCA BANK SA - Yaoundé, Centre Cameroun

Administration and monitoring of computer equipment including deployment

Management and maintenance of computer equipment and access to server rooms

Monitoring of air conditioning units, generator, electricity equipment, CCTV security service providers, network and server infrastructures

Supported IT components inventory, admin and helpdesk IT SUPPORT(HELPDESK) TECHNICIAN, May 2012 - Dec 2014 CCA BANK SA - Yaoundé, Centre Cameroun

Installed the operating system and applications on workstations

Performed maintenance of computer, installation and monitoring of branch network equipment

Assisted in the event of malfunction and reporting of activities NETWORK OPERATIONS CENTER TECHNICIAN, Aug 2007 - Apr 2012 CREOLINK COMMUNICATIONS LTD - Yaoundé, Centre Cameroun

Monitored of network assets and services

Monitored of network links and customer equipment

Performed commissioning of WiMAX, CPE, Access point and vast equipment

preventive and curative maintenance

network and system administration

OTHER EXPERIENCE

General laborer Mai 2023

Waiward Construction Edmonton - Edmonton, Canada

Furnace Maintenance Technician, Nov 2022- Feb 2023 MEPS AIR QUALITY Edmonton - Edmonton, Canada

Training

• Windows Server 2016 Administration course (Install, configure and manage Windows server,Create Users, Groups and OUs with Active Directory Users & Computers, Group Policy Management, Domain Controller and DNS Management, Virtual Technology Installation and Configuration, Disk Management, WSUS Server Administration, Webserver (IIS)Administration, FTP Server Installation, Configuration and Management) udemy.com March 2024

• CompTiA A+ course (Install, configure, and maintain computer equipment, mobile devices, and software for end users, Service components based on customer requirements, Understand networking basics and apply basic cybersecurity methods to mitigate threats, Properly and safely diagnose, resolve, and document common hardware and software issues, Apply troubleshooting skills and provide customer support using appropriate communication skills, Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments) udemy.com April 2024

• Microsoft Configuration management ( Microsoft Configuration Manager Current Branch Latest Version 2303,Introduction to Microsoft Intune Family Products Suite, SCCM / MECM Features and Capabilities, Create your own MSCM / SCCM / MECM LAB – Domain Controller – Create a VM as Member Server, Designing SCCM Hierarchy - SCCM / MECM Site Types – CAS

, Primary, Secondary and Remote Distribution Points, Design concepts to decide Central Administration Site (CAS), Primary Site, Secondary site or Remote / Distribution Point, Validate Pre-Requests to Install SCCM Server, Install MSCM / SCCM / MECM Standalone Primary Site, Install SCCM / MECM / MSCM CAS Site, Install SCCM / MECM / MSCM Secondary Site, Design and deploy SCCM / MECM / MSCM Hierarchy, SCCM / MECM / MSCM Client Deployment – GPO’s & Manual Installation and Uninstall, SCCM / MECM / MSCM Device and User Collections Creation - typical and Complex Collections, Software / Applications Deployments (Office 2013, MSI, App-V, Exe, packaging methods with App-v Sequence),Application Catalog / Self Service Portal for Application Deployment, SCCM / MECM / MSCM Inboxes Folders - How it works and importance of the Inboxes and issues with Inboxes Backlogs, Inventory Management with Hardware, Software Inventory & Asset Intelligence) udemy.com April 2024

• Modern Desktop Administrators deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment, ability to accomplish the following technical tasks: deploy and update operating systems; manage policies and profiles; manage and protect devices; and manage apps and data. Managing Modern Desktops (MD-101) is a course designed to help IT professionals gain the knowledge and skills necessary to manage and maintain Windows 10 desktops and devices in an enterprise environment. udemy.com May 2024

• ITIL 4 Foundations, digital service organizations, Understand how modern IT and digital service organizations operate. Understand how value streams increase speed and efficiency. Understand how cultural or behavioral principles guide work that benefits the wider organization. Understand how to use commonly-used service management terms and concepts Understand how to use commonly-used service management terms and concepts udemy.com June 2024

• MO365 Installation and Administration, MO365, Aug 2022 ST DIGITAL SA - Douala, Littoral Cameroun

• KASPERSKYEDRANDENCRYPTION Administration, Antivirus and Endpoint Security, ICI PRO SARL - Yaoundé, Centre Cameroun Nov 2021

• INFORMATION SYSTEMS AUDIT TRAINING (CISA), IT Audit, Jul 2019 SECEL SA - Douala, Littoral-Cameroun

• MICROSOFT WINDOWS SERVER 2012 TRAINING, Server administration, CUGIT SARL - Douala, Littoral-Cameroun Jul 2018

• Telecommunications Technician from national advanced school of post and telecommunications of Yaoundé Cameroon (Computer engineering, electronics and telecommunications) December 2003

• Bachelor in BIOCHEMESTRY Yaounde1 University Cameroon Jully 2001

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