Customer Service Representative

Stephenie Wiggington

**********.*********@*****.***. 816-***-****. 809 S. 39th Street

Saint Joseph, MO 64507

Authorized to work in the US for any employer

Work Experience

Stay at home grandma

Self Employed-Saint Joseph, MO

April 2022 to Present

Full time stay at home grandma with guardianship of 3- year -old grandson.

In Home Caregiver

Private family/At home care-Saint Joseph, MO

March 2020 to July 2023

Husband was very ill. The job was to take care of him until he passed away.

Lead Supervisor

Results Companies-Saint Joseph, MO

January 2016 to March 2020

4th level lead queue supervisor for Dickenson Financial Corp account with Armed Forces and Academy Banks. Supervise calls, provide education about the company and what is expected for each agent level. Assist agents and clients with account information, policies and procedures, compliance, all consumer financial training programs completed.

Promoted to lead queue supervisor.

Demonstrating strong leadership, influencing and decision making skills helped to push our team to the top.

Customer Service Representative/ Loan Officer

Quik Cash-Saint Joseph, MO

January 2015 to January 2016

•Customer service, Safety and Security, Cash and Inventory Management

•Collections, Primary Loan Product

•Raised collections by 12% within a few months

Pharmaceutical Benefit Manager

SST-Saint Joseph, MO

March 2013 to July 2014

•Coverage review for authorizations for Medicare D and The Department of Defense

•Authorizations directly for Physician Assistance

•Great team environment

Student

Missouri Western State University-Saint Joseph, MO

January 2011 to October 2013

Elementary Education

Restaurant General Manager

Grand Slam Ice Cream Company-Saint Joseph, MO

March 2010 to June 2011

-Manage employees and scheduling

-Manage business relations with vendors for product ordering and receiving

-Responsible for enforcing health code rules and regulations

-Received perfect 100% scores on all health code inspections

Server/ Cashier

Betty's Cafe-Saint Joseph, MO August 1993 to May 2011

-Take orders and serve customers

-Cash register duties

-Health code compliance

Education

12 in General Studies

Mid-Buchanan Sr. High School - Saint Joseph, MO September 1983 to May 1987

Skills

•Loan Officer Experience

•10 Key Data Entry

•Microsoft Outlook

•Banking

•Strong interpersonal and communication (10+ years)

•Excellent time management (10+ years)

•Microsoft Office (5 years)

•Strong leadership, influencing, good communication skills (10+ years)

Additional Information

Knowledge of office practices and procedures

Strong attention to details, prompt, courteous, and respectful of clients and co-workers

•Mathmatical skills, ability to count change, 10 key skills

•Proven ability to prioritize and handle multiple tasks in a challenging environmentOther skills

•Type 45 words per minute or more

•Commercial driver license

•Compliance and registration with Missouri Family Care and Department of Health and Senior Services

Contact this candidate