Customer Service Representative

MANDY NIX

Looking for my niche

**** ****** *

Birmingham, AL 35218

********@*****.***

205-***-****

Service-oriented, motivated Customer Service Representative dedicated to providing exceptional customer service through solving customer issues and assisting customers with locating and purchasing wanted items. Team player who is able to work effectively and timely and manage multiple workloads. Authorized to work in the US for any employer Authorized to work in the US for any employer.

Work Experience

Student Worker ACCS-Birmingham, AL August 2024 to Present Attend classes in order to a more valuable team member to an employer through certificates in the Ready to Work program. Complete modules in: • Computers • Reading • Conflict resolution • Workplace etiquette • Healthy workplace environment • Employment preparation • Workplace safety • Mental health improvement

Banquet Server EVENT ACES-Birmingham, AL June 2024 to Present

Assist Hospitality Executives in Setting up rooms for events. • Polish glassware and silverware • Roll silverware • Assist snack preparation • Put setting placements out • Run foods to the banquet lines to keep guests well-fed • Bar back • Event cleanup

Cashier/Customer Service Marino's Supermarket-Ensley, AL March 2024 to June 2024 • Operate POS system. • Interact with customers in a pleasant manner. • Assist customers with finding items in the store. • Make change. • Answer and direct phone calls from the multi-line phone system. • Count money and make change. • At times for less mobile customer take items from cart and place on conveyor belt. • Place bagged items in the customers cart every time. • Greet customers. • Upsell the company points rewards system.

Sales Associate Palmetto Moon LLC -Hoover, AL February 2024 to March 2024 · Conduct store opening and set up. Display merchandise in attractive manner · Provide pleasant customer experience at check out through professional, courteous service and appealing cash wrap · Sort and size incoming merchandise, zone and clean store areas · Remain available to assist customers with any issues or inquiries.

Apparel Sorter/Donation Door Worker Goodwill Thrift Store-Birmingham, AL January 2024 to February 2024 · Sorted incoming donations into appropriate bins · Greeted people who were making donations with warm thank you · Greeted incoming customers with warm, friendly welcome. Fitting Room/Backroom Associate Ross Dress for Less-Fultondale, AL June 2021 to November 2021 · Assisted shoppers with trying on clothes · Unlocked restrooms · Zoned nearby areas · Sorted, prepared and attractively displayed merchandise on sales floor.

Store Manager Spirits of Greystone-Inverness, AL January 2006 to January 2008 Spirits of Greystone Open/close store. • Operate POS system. • Stock store. • Create spreadsheets for inventory. Make deposits. • Create orders. • Pick up and deliver paid for incoming inventory. Daisy Touch Cleaning • Create schedule for store staff and sister cleaning company staff. • Keep up with cleaning supplies. • Call and make appointments for cleaning company. Began as simply a customer service associate. Became manager of both companies housed out of same building within five months.

Business Owner Mandy's Pup Care-Miami, FL August 2006 to December 2006 • Created a company for dog sitting, walking and bathing. • Ordered business cards. • Create flyers. Distribute flyers. Retail Sales Associate Rack Room Shoes/Off Broadway Shoe Warehouse-Inverness, AL January 2003 to January 2004 • As a retail sale associate I assisted with store opening and closing. • Operated POS. • Count down till. Assist shoppers with finding perfect fit for shoes. • Assist with store orders/customer orders. • Unpack truck. • Keep track of inventory. • Organize shoes by type, style, color and size. Electronics

Associate/Greeter Kmart-Jasper, AL August 2001 to January 2003. As electronics associate: • Open/close department. • Operate POS. • Make store wide announcements. Keep track of inventory. • Assist shoppers. • Complete merchandising designs set by company. • Multi- line telephone operation. • Assist security in maintaining security presence. • Keep update with new information on the electronics products available. As greeter: • Warmly greet each customer to the store and friendly goodbye as the left the facility. • Pass out sales papers. • Assist with zoning in front of the store. • Assist customers with carts.

Education

Certificate in Pharmacy Technician Jefferson State Community College - Jefferson County January 2008 to April 2008 Technical Business Administration Bevill State Community College - Sumiton, AL September 2004 to May 2005

High School Diploma Curry High School - Curry, AL August 1998 to May 2001

Skills

Customer Service • Sales • Cash Handling • POS Systems • Multi-line Phone Systems • Front of Store Skills • Backroom Skills • Interpersonal Skills • Customer Relations • Problem-solving • Communication • Attention to detail Team Player • Medical Terminology • Upselling • Typing • Merchandising • Computer Skills • Retail Sales • Store Management Experience • Commercial Cleaning • Medical Records • Pet Sitting • Animal Care • Data Entry • Administrative Experience • Microsoft Word • Order Entry • English • Spanish • Banquet Experience • Pet Care • Serving Experience • Time Management • Conflict Management • Management • Host/Hostess Certifications and Licenses Driver's License