Customer Service professional

CURRICULUM VITAE

PERSONAL DETAILS

NAME: Rondies Nana Ama Aidoo Idris

SEX: Female

NATIONALITY: Ghanaian

RELIGION: Christian

ADDRESS: Cape Coast Technical University, P. O. Box DL 50

EMAIL: *********************@*****.***

WHATSAPP: +233-*********

TELEPHONE: +233-*********

LANGUAGE: English, Twi

PERSONAL PROFILE:

A focused professional with experience in customer service and proven ability to assist client with the well-informed selection of suitable services.

I possess strong values motivated by the vision to serve and contribute my quota to the development to the society and the world at large.

CORE VALUES:

•Customer Services

•Call center operations

•Compliant resolution

•Administrative client Engagement

•Client Relationship

CAREER SUMMARY

1997 – 1998 Sanna Lodge hotel Customer Service Front Desk.

Outline

Work within a team and beyond to ensure the provision of exceptional customer service for valued customer at the hotel

Key Responsibility

•Checked bookings and directed passengers to the correct entrance ahead to their lodging room.

•Received client and check them inn, issued receipt, checked in their luggage’s.

•Administered and report on regularities and irregularities and managed front desk services.

1999 – 2000 Dora-Aidoo Fashion (Designer and a Groomer) Outline

Fashion, fabric designing, prepare and present seasonal designs reviews

Key Responsibilities

•Support upcoming events and Promotions

•Partner with marketing on events regarding fashion event

•Decide on theme for a collection

•Use computer aid programs to create design

•Visit manufacturers or trade shows to get sample of fabric

2000 - 2012 University of Cape Coast, PSI Hostel (Janitor, Front Desk) Outline

Ensure that student are checked inn regularly from vacation, attend to staff and visitors for enquires

Key Responsibilities

Welcome Staff, students and clients

Check in students on arrival from vacation

Resolved challenges and analyses conflict

2012 – 2013 Budget Heating Tele Communication/ customer service Outline

Monitor radio frequencies and telephone calls. Set priorities among incoming event and dispatch details to necessary locations using both telephone and computers. Keep the accurate status of the exact location, engineers will be working.

Key Responsibilities

•Answer a high volume of calls, listening intently to the caller’s information

•Dispatch the appropriate service professionals to the job site

•Schedule service appointments as needed

•Invoice customers and help keep track of billing information

•Make purchase orders for supplies as needed

2014 – 2015 Aptech Aviation and Hospitality (Stewardess), Malaysia Outline

Performing pre-flight duties such as checking safety equipment and security checks and welcoming passengers onboard and guiding them to their seats.

Key Responsibilities

•Informing passengers about safety procedures, and making sure that hand luggage is properly stored

•Making sure all galley and seat belts are secured before they take off

•Making announcement and answering questions during the flight

•Selling duty free product

•Providing first aid when necessary

•Making sure passenger get off the plane safely

•Completing paperwork, including writing a flight log

•Safety and emergency procedures

2014 – 2015 CPR FIRST CERTIFICATE (NSO104135-X) (Aptech Aviation and Hospitality (Stewardess), Malaysia

Key Responsibilities

•Good Samaritan Law

•CPR

•AED

•First-Aid

•Wounds

•Heart

•Fractures

•Burns

•Poisoning

•Hemorrhages

•Choking

•Injuries

•Shock

2016 – 2017 Edufly Aviation and Hospitality Academy, Malaysia Outline

•Introduction to the airline industry and aircraft.

•Crew member coordination and communication.

•Customer service and managing passenger interactions.

•Safety and emergency procedures (with virtual cabin walkthrough – narrow and wide body aircraft)

Key Responsibilities

•Aircraft Familiarization

•Food and Catering Services

•Flight Evaluation

•First Aid

•Leadership and Inter-Department Coordination

•Emergency Situation Handling

•Airport Familiarization

•Communication Skills

•Technical Training (Safety Procedures, Basic Aircraft Functions, etc.)

•In-flight Procedures

•Personality Development

•Passenger Handling

•Grooming and Presentation

2019 – 2020 City Extra facility Management (Branch Manageress) Outline

Delivering, documentation and managing knowledge into helpful content.

Key Responsibilities

•Creating and maintaining report about client

•Managing recommendation to management to improve client complaints

•Participate in team building activities

•Developing report with client

2021 – Till date Cape Coast Technical University Directorate of Public Affairs.

Customer Service and Administrator of Cape Coast Technical University Tourism (Visitor Centre)

Outline

Assisting clients with complaints and enquires, giving information about the institution and its services. Helping clients to understand any challenges governing admission and hostel accommodation.

Coordinating team work among the customer and security team within the inner perimeter of the main administration and its environs.

Key Responsibilities

•Respond to client as though the only part of the availability equation

•Allowing clients to direct their enquiries across multiple channels

•Implanting a process for efficiency

•Provide a central location for accessing and responding to all enquiries.

ACHIEVEMENTS:

•Rondez Counselling Committee.

•Rondez Couture.

•Rondez Transport.

•Best Care Giver Award from Association Christian Council Ghana.

SKILLS:

•Active listening

•Confidence

•Eloquence in writing or while speaking in public

•Persuasiveness

•Conflict resolution skills

•Ability to understand nonverbal cues, like body language

•Empathy and compassion

•Teamwork

•Leadership skills

•Cultural sensitivity

HOBBIES:

•Active listening

•Confidence

•Eloquence in writing or while speaking in public

•Persuasiveness

•Conflict resolution skills

•Ability to understand nonverbal cues, like body language

•Empathy and compassion

•Teamwork

•Leadership skills

•Cultural sensitivity

Athletic & physical hobbies

•Running

•Walking

•Dance

•Volleyball

•Soccer

•Basketball

•Swimming

•Tennis

•Golf

•Table tennis

•Kickball

•Baseball

Creative and crafting hobbies

•Crocheting

•Knitting

•Embroidery

•Sewing

•Card making

•Clothing making

•Playing an instrument

•Singing

•Journaling

•Jewelry making

•Flower arranging

•Bullet journaling

•Collaging

•Flower pressing

•Soap making

EDUCATIONAL AND PROFESSIONAL BACKGROUND

Institution Attended

Programme

Year

University J.H.S

1998

WAEC Private

Home Economics

1998-2001

Aptech Aviation and Hospitality

Customer Service

2014-2015

OSH LINE(NSO104135-X)

1st Responder training

2017

Edufly Aviation and Hospitality Academy, Malaysia. Certificate in Malaysia

(Index Number: B50105227)

Cabin Crew Training

2016-2017

Cape Coast Technical University

Secretaryship and

Management Studies

2021 – till date

REFERENCES

Mr. Yussif Salford (CEO)

City Xtra Facility Management and Construction

Accra, Ghana

Tel. 054*******

Prof. Ansah

P. O. Box DL10

Cape Coast, Ghana

Tel: 024*******

Mr. Kanaga Raj K. K. Pillai

Aptech Aviation and Hospitality academy

Kuala Lumpur

Malaysia

Tel. 03-2775 1077/78

Contact this candidate