Human Resources Specialist
Resume:
JESSICA
OREGON
**************@*****.***
**** ****** *** *** *, Oxna
rd, CA 93033 United States
S K I L L S
Scheduling and calendar
management
Invoicing and billing
Banking operations
Customer relations
Analytical
Energetic work attitude
Seasoned in conflict
resolution
Microsoft Word
Microsoft Excel
Microsoft Outlook
Banking, Research
Merchandise products
Operate cash registers
Issue refunds
Customer service
Networking
Brand representation
R E F E R E N C E S
REFERENCESAvailable upon
request
L A N G U A G E
P R O F E S S I O N A L S UMMARY
Experienced professional and recent graduate seeking position in Sociology related field in which my experience and education can provide a service position where it contributes to the advancement of society. Highly enthusiastic customer service professional with 10 years client interface experience .
E X P E R I E N C E
D E F E R R E D W A G E S P E C I A L I S T
DEVELOPMENT DEPARTMENT
Sacramento, Ca
March 2022 Current
Analyzing claim information to determine the cause of outstanding issue
Assessing the information against requirements based on UI Code, Policies, and procedures
Sending claimants and/or employers standard forms or requesting information by phone
Working closely with subject matter experts to gain further Understanding how to process certifications or identity when a claim needs to be escalated
Demonstrating the ability to make logical decisions Demonstrating the ability to manage a workload in a way that meets timelessness requirements
Demonstrating computer proficiency required to navigate project systems
Indoctrinated new hires by moderating new hire orientations Processed wage garnishments and responded to requests to verify employment
Assisted with resolving unemployment and workers'
compensation claims
Prepared business and government forms to obtain insurance coverage or handle claims
Documented claims information into the OTECH system to initiate the processing procedure
Compared submitted application data to policy reinstatement criteria and officially approved the policies meeting the requirements
Reviewed activities regularly to identify opportunities for improvement
Required minimal oversight to complete job tasks
Followed established guidelines and procedures for maximum regulatory compliance
Finished tasks and job duties, adhering to deadlines to avoid delays
Used good organizational skills to manage workload Used good judgment to help solve problems
Assisted team members and managers with tasks to maintain English - Fluent
Spanish
English, Advanced
Spanish, Fluent
productivity and meet project milestones
Supported operations with consistent maintenance and updates of corporate files and records
Informed individuals about the eligibility requirements, applications processes and payment procedures for the benefits program
Reached out to employers and references to check applicant's answers and collect additional information.
A S S I S T A N T O F F I C E M A N A G E R
COTTAGE ANIMAL HOSPITAL
Oxnard, Ca
April 2010 May 2020
Developed staff protocols for office management
Answered office phone calls and responded to emails Maintained office records including patients assessments and invoicing
Responded to patients questions in a professional manner Assisted Veterinary Technicians with clinical procedures when required
Educated customers on clinical procedures and policies Take inventory of medical and office supplies and draft purchase orders for vendors and suppliers
Processed employee time cards and payroll.
C L I E N T S E R V I C E C O O R D I N A T O R
BANFIELD PET HOSPITAL
Oxnard, Ca
July 2006 Current
Promptly Answered multi-line phone system scheduled appointments and fielded inquiries
Ascertained patients needs and communicated emergent situations with medical staff
Checked patients in and entered data in computer
Collected payments and scheduled follow up visits
Responsible for incoming and outgoing mail
Opened and closed office daily.
E D U C A T I O N
M A S T E R O F S O C I A L W O R K S O C I A L W O R K University of Southern California
Los Angeles, CA
B A C H E L O R O F A R T S : S O C I O L O G Y
California State University
Camarillo, Channel Islands, CA
A S S O C I A T E O F A R T S : S O C I O L O G Y
Oxnard College
Oxnard, CA
H I G H S C H O O L D I P L O M A
Hueneme High School
Port Hueneme, CA
Contact this candidate