Front Desk Customer Service

Amponsah Gyasi Felicia

Phone: +233*********

Email: ********************@*****.***

Professional Summary

Dedicated Hospitality Management graduate with hands-on experience in customer service, front desk operations, and protocol management. Skilled in guest relations, travel logistics, and record-keeping, with a strong focus on enhancing guest satisfaction. Known for attention to detail, effective communication, and problem-solving abilities.

Professional Experience

Receptionist at Second Battalion of Infantry Restaurant, Tarkoradi-Ghana.

07/2019 – 09/2019

DUTIES

• Managed guest reservations and seating, reducing wait times.

• Improved service delivery by streamlining communication between front-of-house and kitchen staff.

•Contributed to the restaurant’s marketing efforts by promoting special events and offers, resulting in increased guest attendance and revenue.

• Streamlined the communication between front-of-house and kitchen staff, leading to the improvement in service delivery time.

• Managed daily financial transactions at the front desk, maintaining accurate records and contributing to error-free cash handling.

Housekeeper at Coxy Hill Hotel, Jirapa Dubai.

03/2020 – 05/2020

DUTIES

• Maintained cleanliness of guest rooms and public areas.

• Managed housekeeping tasks within strict deadlines, ensuring timely check-ins.

• Collaborated with the team to maintain safety and hygiene standards.

• Demonstrated exceptional attention to detail by thoroughly inspecting rooms for cleanliness and amenities leading to reduction in guest complaints.

• Assisted in managing housekeeping supplies and inventory, ensuring that cleaning materials were always adequately stocked and available.

Receptionist at Henpom Hotel, Sunyani-Ghana.

07/2022 – 09/2022

DUTIES

• Handled guest check-ins/outs, managed calls, and maintained records.

• Ensured seamless communication between departments for guest satisfaction.

• Acted as a key point of contact between the front desk and other departments, ensuring seamless communication and coordination to meet guest needs efficiently.

•. Built strong relationships with guests by anticipating their needs, resolving any issues they encountered, and ensuring their stay was comfortable and enjoyable.

National service at Ghana national petroleum corporation,( Protocol unit) Tema. (11/2023 - present.

DUTIES

• Drafted introductory letters for staff attending vacations, conferences, and training abroad.

• Handled the application process for passport books for staff members.

• Assisted in facilitating visa applications for staff traveling abroad.

• Coordinated travel logistics, including flight and hotel bookings.

• Ensured all documents were accurately categorized and easily retrievable.

• Assisted in the processing of bills from hotels and airlines for timely payments.

• Drafted and submitted notes verbally to foreign affairs to facilitate visa applications.

• Logistics calculations for approved travels, ensuring accurate budgeting and resource allocation.

• Assisted in drafting memos to seek approval for logistics, ensuring all necessary authorizations were obtained.

• Ensured staff bio data security by safeguarding and maintaining the confidentiality of staff bio data.

• Arranged venues for meetings and conferences.

• Printed, dispatched, and diligent follow-up of payment authorization vouchers to guarantee timely payment processing.

Educational Background

• University of Energy and natural Resources, Sunyani 09/2018 – 10/2023

• BSc. Hospitality Management

• Kwamang Presbyterian senior high school 06/2014 - 05/2017

• Home Economics

Skills

• Good time management skills.

• Good interpersonal and communication skills.

• Ability to work for long hours with stress management skills.

• Discipline and opened to correction.

• Data organization and record keeping

• Computer literacy

• Customer service skills

Languages

• English

• Asante Twi

Referees

1.Cynthia Amanor

( Lecturer)

Email: **************@*****.***

Tel : +233(0)248150138

2. Dr. Ricky Yao Nutsugbodo

(Senior lecturer)

Email : *****.**********@****.***.**

Tel : +233-**-***-**** / +233-**-****-***

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