Store Manager Customer Delivery

MICHAEL GOUGH

***************@*****.*** · 980-***-****

Dependable and goal oriented pursuing a new leadership opportunity.

EXPERIENCE

PROCESS GUIDE, AMAZON FULLFILMENT- CLT2

FEBRUARY 2021 – 2022

● Managing safety, quality, productivity, and customer delivery promises.

● Assisted with the maintaining of Inbound truck freight management volume.

● Served as a supportive motivating mentor for the team

● Updated shipped product log

● Track and report ATS/ Labor hours, allocated labor

● Attendance Tracking and performance of associates

● Support area with daily management duties in absence of Process Assistant

● Assist associates with training and review of SOP compliance

● Coaching and well as participating in safety initiatives

● Assist with safety protocol for job performance

● Address learning curves and barriers associates may encounter

● Train and develop for career progression and learning.

CREW LEAD, BRIGHTVIEW

JUNE 2020 – DECEMBER 2021

● Lead morning briefs-going over the daily plan with the crew.

● Task assignments

● Safety point of contact for team- ensured all equipment and safety essentials

were prepped and ready to go.

● Built customer relations that turned into long time customers

● Driver route management

ASSISTANT STORE MANAGER, STRICKLAND BROTHERS

MARCH 2023 - SEPTEMBER 2023

● Manage customers service

● Manage employees & schedule

● Order and take inventory for store count

● Train and Coach new employees on the strickland brother way & policies.

● Change oil on customers vehicles while managing store and employees

● Attend manager trainings and video conference

● Open and close other stores if needed by district manager

● Became store manager during the process after 2 months of joining the

store.

WATCH COMMANDER SECURITY, SECURITY OFFICER

SEPTEMBER 2023- Current

● Report Crimes to law enforcement

● Assist 2 main locations of strip malls, from robbery’s, loitering, assault’s, and

break in.

● Work closely with law enforcement officers with handling situations and

problems on both sites.

● Patrol one site for 1 hour to the next site for 1 hour unless called for service for the

next site if i’m needed.

● Work through all weather conditions and 14 hour shifts 4 days a week.

● Do a 30 minute check in when on site.

● Do security training, have to wear gear on person such as ( Vest, Bodycam, Site

Phone, Pepper Spray, Flashlight, and Service Weapon, etc..)

● Did patrol in personal vehicle and on foot, walked in stores to do check in (which

wasn’t mandatory)

● Talk with suspects who have committed violent acts to a person or broken policy

on site.

● Take reports and pictures and evidence and for reports.

EDUCATION

KINGS MOUNTAIN HIGH SCHOOL, DIPLOMA

AUGUST 2017- MAY 2021

CERTIFICATION

● Jam Clearing

● EPJ

● Stand up forklift

● Regular Pit 101 forklift

● DOT

● TIMS

● Fire Ops 1

● Fire Ops 2

SKILLS

● Microsoft Office Applications ● Teachable/ coachable

● Customer Obsession ● Self- starter

● Detail oriented ● List one of your strengths

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ACTIVITIES

Waco VOT Fire Department

● CPR Certified

● Emergency Care Training

● Rope and Ladder Training

● Mayday Training

● Pumps & Hoses Training

● TIMS Certification

● Fire Ops 1 Certification

● Fire Ops 2 Certification

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