Customer Service Specialist

April McLeod

High Point, NC 336-***-**** *****.********@*****.***

Objective

To obtain a challenging position in Dispatching/ Scheduling and or Customer Service in a managerial capacity.

Experience

One Home Health Dispatcher/Scheduler, Customer Service Specialist (North Carolina division was bought outby Adapt Health) 2022 -2023

• Customer service interpersonal communication with out of state intake team for sales orders

• Creating accounts for patients per doctor's orders

• Scheduled Durable Medical Equipment for delivery

• Dispatched drivers to various routes for delivery Adapt Health Intake Specialist/Customer Service Specialist 2023 -2024

• Create patient accounts and sales orders, adjust patient established accounts according to the doctor's orders, prescriptions for the Durable Medical Equipment

• Verification of insurance, processing copayments, setting up auto payments

• Taking calls for billing, doctors' offices, sales personnel, patients and care givers concerning prescriptions

• Keep an excel spreadsheet for the patient's demographics, times and dates of orders, and scheduled and canceled orders.

Education

Post University, Waterbury, Conn / BA Psychology 2024 Major: Psychology Major: Mathematics Minor: Computer Science