F B Customer Service
Resume:
- Working
**th Oct 2022 -
28th Oct 2023
SATYAJIT PARAMANIK
OBJECTIVE
Highly motivated and detail-oriented F&B professional seeking a challenging role in a 5-star hotel, where I can utilize my expertise in delivering exceptional service, wine knowledge, and team leadership to exceed guest expectations, drive revenue growth, and contribute to the success of the establishment, while advancing my career in hospitality management.
EXPERIENCE
️F&B Captain
️ Key responsibilities ️
️Lead and train F&B service team to deliver exceptional guest experiences.
️Address guest inquiries and resolve issues with professionalism.
️Build strong relationships with guests and personalize their experiences.
️Collaborate with kitchen and bar staff to ensure smooth service.
️Maintain high standards of cleanliness and adherence to health regulations.
️ Spical F&B Service workshop training
️ Completed a comprehensive training program in Food and Beverage Service, covering fine dining service techniques, wine service and pairing, menu knowledge and presentation, and customer service and relations.
️Gained expertise in delivering exceptional F&B experiences, with a focus on attention to detail and personalized service.
️Developed skills in table setting and layout, service sequence and timing, wine list management and sales, and teamwork and communication.
️F&B Guest Service Associate
️ Key Responsibilities ️
️Greet and serve guests in a friendly,attentive, and professional manner.
️Take orders, serve food and beverages, and handle payments. CONTACT
Vill - Narayan Sundari.
P.O - Manik Bazar.
Dist - Bankura.
State - West Bengal.
Pin - 72227.
*********************@*****.***
PERSONAL DETAILS
Date of Birth : 16/12/2001
Marital Status : Unmarried
Nationality : Indian
Religion : Hindu
Gender : Male
SKILLS
️Exceptional Leadership.
️Multitasking and Time
Management. ️Guest Relationship
Building. ️Wine and Beverage
Knowledge. ️Menu Expertise.
️Problem-Solving and Adaptability.
️Service Excellence
️ - ️Opera.
️Micros. ️IDS.
ACHIEVEMENTS &
AWARDS
️Received a prestigious
(Appreciation Cirtificate )award from
7th Aug 2021 -
30th Sept 2022
25th Nov 2020 -
25th April 2021
2022
2019
2017
2018
️Maintain knowledge of menus, ingredients, and preparation methods and Beverage lists.
️Manage guest interactions, handle special requests, and resolve any issues promptly.
️Collaborate with kitchen staff and other departments to ensure smooth operations.
️F&B Guest Service Associate
️ Key Responsibilities ️
️Welcome guests with a warm smile and attentive service.
️Assist in taking and delivering food and beverage orders.
️Maintain cleanliness and organization of service areas.
️Develop knowledge of menus, ingredients, preparation methods, and wine lists.
️Work collaboratively with colleagues to ensure exceptional guest experiences.
️Industrial training
️ Key Responsibilities ️
️Assisted departmental teams in daily operations, projects, and events.
️Developed skills in customer service teamwork, and problem- solving.
️Participate in training sessions to develop industry-specific skills.
️Contribute to maintaining high standards of quality, cleanliness, and safety in all areas.
️Develop a comprehensive understanding of hotel operations, policies, procedures, and industry best practices. EDUCATION
Bachelor of Business Administration in Hotel Management RKDF University Ranchi
Higher Secondary
Pathar Mora High School. (H. S) Under West Bengal Board. Madhyamik
Pathar Mora High School. (H. S) Under West Bengal Board. Diploma in Computer Application
Sonamukhi Computer Training Institute
"Trident hotels"in recognition of
exceptional service in the Food &
Beverage Department, demonstrating
excellence in guest relations and
operational efficiency.
️Awarded Appreciation Certificate
for outstanding performance in guest
service and hard work, Radisson Blu
Resort temple bay Mamallapuram.
️Received Exceptional Learner Award
from Radisson Blu Hotel Honored for
outstanding dedication,passion for
learning,and exceptional performance
during training.
LANGUAGES
️English
️Hindi
️Bengali
AREA OF INTEREST
Food & Beverage Service Department
Contact this candidate