Customer Service Human Resources
Resume:
GLORIA FUENTES (RESTREPO)
**** ******* **** ***** *** 109
CHARLOTTE, NC 28217
407-***-**** - **********@*****.***
OBJECTIVE:
Looking for an opportunity to use my life and professional experiences. Working as a principal at a Bilingual School, Professor, Teacher, and Family coach, creating quality educational and real-life experiences. As an owner and restaurant manager, business administrator, kitchen manager, and team leader.
EDUCATION EXPERIENCES
FEBRUARY 2007-AUGUST 2015 8 YEARS
OWNER AND OPERATOR, MATERNAL CHILD CARE SAFARI CENTER Maternity center for children between 3 months and 6 years old, ending with their admission to the best schools in the city. Maintained a community of 35 children each year reaching 65 children enrolled in 2014, oversaw 7 teachers and maintenance personnel. Managed education through classroom projects, built with teachers based on the needs and interests of students.
SEPTEMBER 2001-JULY 2006 FIRST PERIOD 5 YEARS
SEPTEMBER 2012-APRIL 2019 SECOND PERIOD 7 YEARS
KINDERGARTEN TEACHER/PRESCHOOL PRINCIPAL, EVENTS MANAGER AT DIANA BILINGUAL SCHOOL
2001 i began as a classroom teacher managing day to day operations in the classroom using a bilingual teaching model, creating lesson plans, organizing the classroom, planning classroom projects, maintaining
Communication and relationships with parents. Promoted as a teachers Coordinator and maintained all of these duties and included participation on leadership team, oversaw a team of 23 group directors, 7 area teachers and 15 classroom assistants.
I left the school at 2006 and built my own preschool then i came back to the school on 2012 as a early childhood director, school events
Planner, internal auditor ISO 90001 and ISO 14001 maintenance and Purchases leader. 340 families, 75 directly peers and 80 indirect
Till 2019
NOVEMBER 1998-AUGUST 2001 3 YEARS
PRE-K HOMEROOM TEACHER, CARINITOS
Taught in classrooms with a Bilingual model for math and language. Lead 3 ages children. Writing programs, lessons, plans month by month. 2
Classroom projects and activities and hosted meetings and having communication with parents. Classroom settings decoration.
Experiences as a business administrator and manager NOVEMBER 2023 CURRENTLY
TRANSPORTATION ASSOCIATE AT AMAZON CLT2, CHARLOTTE NORTH CAROLINA
• Adhere to company rules and regulations and make safety a priority at all times.
• Perform various functions within the yard, support site operations teams, internal transportation field teams, and external carriers, as needed, to ensure all trailers arrive and depart on time with zero defects and to maintain workflow for buildings.
• Operate Commercial Motor Vehicles (CMVs) on non-public roads or in yard to move trailers to/from dock and parking locations.
• Operate CMVs on public roads as required while staying on predetermined routes and using approved equipment.
• Comply with company policies, procedures, and DOT regulations (size, weight, route designations, parking, trailer designations, violation and incident reporting requirements, break periods, etc.).
• Complete driver vehicle inspection reports on equipment and notify managers of any maintenance or delivery issues encountered.
• Work as a peer trainer on an as needed basis to support the business.
Costumer service, attendance any situations with third party drivers, loads, trailers, check-in and check-out loads.
OCTOBER 2022 – APRIL 2024
KITCHEN LEADER MANAGER AT GOOD WURST CO CHARLOTTE NORTH CAROLINE Supervise and coordinate all culinary activities from the scratch Oversee team duties and resolve issues
Ensure a high quality of ingredients and food preparation Train staff
Adhere to all safety sanitation regulations
Managed inventories
Follow recipes
Schedule kitchen activities
Baker from the scratch
Manager boh
3
JULY 2021- AUGUST 2022
RESTAURANT MANAGER at MANJARES RESTAURANT BRANDON FLORIDA 33511 Leading FOH and the BOH team
Hiring, training, scheduling, and developing all team members and holding them accountable to our highest standards responsible for maintaining the brand standard.
Monitor and ensure proper compliance of safety, sanitation, and health standards. Working closely with employees to create a great culture restaurant. Exceptional communication and organizational skills MAY 2019-MAY 2021
WD STUDIOS CORPORATION SAS. HUMAN RESOURCES DIRECTOR Elaboration of manuals for each job profile
Monitoring the employees duties
Preparation of employment agreements in the different modalities Interviews and application of psychological process to each postulate Audits of administrative processes in accordance with Icontec recruiter Hiring, training, scheduling, and developing all team members and Holding them accountable to our
AUGUST 2018 – APRIL 2019
MANAGER BUSSINES ADMINISTRATOR SCHOOL CAFETERIA GLORES GOURMET Leading FOH and the BOH team
Hiring, training, scheduling, and developing all team members and holding them accountable to our highest standards responsible for maintaining the brand standard.
Monitor and ensure proper compliance of safety, sanitation, and health standards. Working closely with employees to create a great culture restaurant Building monthly menus for more than 300 students and teachers following high standard criteria of healthy and safety for families 4
SKILLS
• Responsible
• Focus
• Organized
• Costumer service
• Knowledgeable child care compliance
• Assertive communication with costumers and
groups
• Office and computer skills
• Innovator
• Team work coach
• Host spirit of hospitality
• Strong eye towards development both personal and for the team.
• Determined
• Achievement
• Creative
• Studious
• Hard worker
• Continually strive to develop staff in all
areas of food and service education.
• Ability to work clean, organized, and lead a
team.
• Strong coach – making the team value with
effective feedback every day.
LANGUAGES
SPANISH ENGLISH
CERTIFICATIONS AND DEGREES
GED diploma 1987 GPA 3.7
Professional preschool Education Bachelor Degree Diploma 1997 Manager business administrator ISO 9001 14001 certificate 2015 Food safety handling certificate 2018 SERVSAFE
Professional pastry baker certificate 2020
Servsafe certicate 2021
Master’s degree Community Health Psychology and Social Intervention 2022 EDU 119 and others certificates 2023
CPR and AID certificate 2023
Current student at Central Piedmont Community College Major Social Community worker GPA 3.8
AUTHORIZED TO WORK IN THE US FOR ANY EMPLOYER
REFERENCES
John Harold Restrepo
Gloria Fuentes
Contact this candidate