Customer Service Project Technical

Gerald L. Johnson

BACKGROUND I Management, with have I process Customer conferences service multiple some have multiple operations. relate products WORK J Chief CABLE Director LEWIS am am Ø Ø Ø Ø Ø Ø Ø Ø Ø Ø a currently an utilized built Operating cases to CONTACT I I operations I I I I level and I I associate I addition I month ONE EXPERIENCE teams emphasis for manage work advise handle am mentored reduced productively efficiently successfully ENTERPRISES of people sites. sites. and Relationship contact project Technical groups the in call While INC. on these services quality with period in charge working I I said budgets the company to SUMMARY Officer at taking have am the contact salaries (attrition CENTER September on centers and the all 3 I managed implementation. small including processes topic businesses experienced have company direct implemented processes creating Support monitoring directed levels been of office the define to Management. 602 as included enterprise centers of and to excelled training legal of DIRECTOR organization from an report responsible customer medium of 329-in frontline a Apache the benefits. independent 2009 metrics. to at business 25 the a Phoenix. responsibilities on and the 300 enhance $as 5388 in Arizona buildings million and 380,for Managers in organization customer multiple to development. large the ground 501 procedures. sized all seat Junction, customer service. with April employee associates I 000 jjohn12653@remote have for acquisitions provides. of S as dollar the contact Department Sun these contact annual extensive consultant P&and 2015) up 300 site who service been efficiency L AZ I Rd as work for facilities service have P&and budgets support endeavors, seats relations. from I well center were 85119 savings. a centers am L subpoena presenter engage improvements. msn.budget experience concept managed as where knowledgeable as 60 of responsible of as with well by as Education. transitioned com percent the to I large well creating them my which have enhance I verification, as as responsibilities work have at technical strongest centers well as in as several managed in to includes associates HR, $for product worked dialogue 48 6 I 25 as am centers in efficiency, remote 8 training, percent multiple million that support Six seminars supervisors a trait contract knowledge multi-facilities to Sigma, in were to ranging and from support is improved contact annually. over enhance Workforce my shift improve and site equipment. housed and confirmation ITT one ability as and each. customer centers from centers. sites expert and well site the 18 In in to first to in as in I STATE Call Call IT Technical IT Supervisor Operator Ø Ø Ø Ø Ø Ø Ø Ø Ø Ø Ø Ø Ø Ø Center Center I within technical saving I technical throughout I department for I I Phoenix, Dallas. I I I customers I consistent I I I I in I FARM coordinated established managed built coordinated assisted managed developed mentored provided directed provided ran transitioned the Support associates Manager Supervisor jobs (March state a INSURANCE the the (August Quality but support support in pertaining processes company company. customer front technical 200 a and of the Rep the an managing over team also 1987 an (hiring the Indiana. 2 without March evaluation independent seat team 1993 company (Assurance departments (online line March January1989 a worked development representatives. issues. of to 3 (technical approximately support March and to 15 management service. to month lead to January Fully 2004 any 50 Chat ensure the 1998 associates March staffing including This to to million process interruption team 7 maintenance to 1987 period support move provide agents percent and (to support 1989) September technical 99 program to 1998) and March that for to November training dollar percent of into and for This by sales. $nationally. September training all team standards 1,technicians, not of all incoming combining 000,1 2004) supervisor 3 all was in became support P&ead and only supervisors centers. 2009) for system to service. employees L 000 a 1992) of budget assist who operation more evaluated 2 associates 2009) for in percent call a and analysts resources availability supported model training role. 200 customers than center. for customer in at seat of all all increase calls 500 Cable for for the and and 3 3 and centers additional centers. sites all State promotional for for Indiana over operators. One care) recruitment State providing the the over to Farm started the in use 200 into company. Farm Regional my Atlanta internet Chat agents to seat one 5 advancement up-as ensure internal costs. year channels first center training and office. and with tenure line staff in LEADERSHIP EXPERINCE

Ø Ø Ø I communication I in I have have am Glendale, the presided been current a Arizona. board over and board member leadership a highly president of successful the skill of Valley Waymark to members. Toastmasters Youth Gardens, Theatre club a in 150 which Arizona. unit helped assisted develop living facility EDUCATION B. MBA Call ICMI S. Center Public Certification, Indiana Affairs, Management University ICMI Indiana Certification, University University of Phoenix