Customer Service Representative
Resume:
Nora Medina
School Aide
Pacoima, CA *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Tax Preparer and Office Manager
Liberty Tax Service - California
January 2018 to Present
COMPLETE TAX YEAR FOR CLIENTS, PERSONAL AND BUSINESS, RESOLVE ANY ISSUES WITH IRS. CUSTOMER SERVICE. PREPARE PERSONAL AND BUSINESS INCOME TAX RETURN. Front Office Medical Assistant
Dr. Richard Shaw - Woodland Hills, CA
March 2016 to October 2017
Register patients, answer phones, schedule appointments, clean examination rooms, multitask. Customer Service Representative
Verizon - Oxnard, CA
March 1994 to June 2002
Place orders for cust. Provided excellent cust service. Resolve problems. Billing questions. Sale extra services.
Add Rmv. Other srvc to phone line. Internet orders. Bank Teller/Customer Service Representative
Bank Of America - Sylmar, CA
May 1990 to 1995
Process deposits, withdrawals for cust. Wire transfers, order branch supplies. Train new tellers. Assists manager on front line with any questions from tellers or customers. Resolve problems with upset cust. Audit
tellers. In charge of vault.
Education
high school diploma in general
San Fernando High School - San Fernando Valley, CA September 1989 to June 1991
Skills
• TYPING
• 65 WPM
• EXCEL (10+ years)
• MICROSOFT OFFICE (6 years)
• Medical Terminology (1 year)
• Bilingual (10+ years)
• Call Center (10+ years)
• Customer Care
• Customer Service
• Customer Support
• 10 Key Data Entry (10+ years)
• Tax Experience (5 years)
• QuickBooks
• Accounts Payable
• Bookkeeping
• Accounting
• General Ledger Accounting
• Office Management (10+ years)
Certifications and Licenses
CTEC
December 2017 to December 2018
Certified for income Tax.
Business Administration
Present
Business English, Business Math
Additional Information
SKILLS
Microsoft office, 10 key touch, Excel, file, typing 60 to 65 wpm. (10+ years)
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