Customer Service Continuous Improvement

Joe Robinson

Install Technician with over ** years of experience providing quality

installations and services for residential and Commercial business. 9003 W Herbert Ave

Milwaukee, WI 53225

262-***-****

***********@*****.***

EXPERIENCE

Charter Spectrum, Milwaukee — Cable Technician

10. 2022 - 08. 2024

Skilled in installing equipment, cabling and terminating cables such as Plenum coax, RG6, RG11, and Fiber cable for businesses like Restaurants, Bars/Lounges, Smoke Shops and Daycares . Also using RG59, RG6, RG11, Fiber, RJ11, Cat5&6 Ethernet cable for residential use. All while having exceptional customer service.

Perlick, Milwaukee — Packer / Crater

04. 2019 - 10. 2022

Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.

Direct Sat USA, Milwaukee — Satellite Technician

12. 2009 - 03. 2018 & 06. 2018 - 04. 2019

Proven Satellite Technician with a track record of enhanced customer satisfaction and minimizing downtime. Achieved continuous improvement through advanced technical training to provide high-quality installations. Installations for businesses like Kohls, Sam’s Club, Pilot, Applebees and Convenient Stores using Coax RG6 and Plenum. Also using RG59, RG6, RG11, and RJ11 cable for residential use. EDUCATION

Shalom H.S., Milwaukee — High School

06. 2005

High School Diploma

PROJECTS

SKILLS

Hand-tool Proficiency

Cabling Layouts

Troubleshooting Skills

Customer Service

Fiber Optic Splicing

Installing Equipment

Continuous Improvement

AWARDS

National College of Technical

Instruction (NCTI)-

Progression: Field Tech I-IV

LANGUAGES

English

Mounting Technek — Audio/Video

Creative entertainment technician for Residential and commercial

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