Property Manager Customer Service

Location:

Chicago, IL

Posted:

September 06, 2024

Contact this candidate

Resume:

Renard Mayfield

**** *. ***** ***, ******* IL ***20

Phone 312-***-**** / **************@*****.***

OBJECTIVE: Highly motivated, flexible, and multi-tasking individual with strong ability to prioritize time sensitive issues. Seeking to enhance management by offering my passion for support services and customer service and honed customer satisfaction skills, in addition to providing exceptional administrative competency and the ability to confirm and overcome challenges to achieve the smooth operation for the company. EXPERIENCE Westward360 Chicago, IL

9/2021-5/2024 Senior Property Manager - Investments Property Department

● Manage financial performance by preparing and presenting budgets, analyzing financial statements, and implementing cost-saving measures, to senior directors, board members, and investors.

● Utilize proven principles of property and asset management to ensure a superior experience for tenants and investor owners.

● Conduct market research and comparative market analysis to identify trends to increase revenue and capitalize on investment opportunities.

● Utilize Agile Methodologies (Scrum Framework) events such as sprints, financial reviews, and R/Y/G to streamline processes and ensure high-quality project completion.

● Oversee and coordinate standard operating procedures for building services, maintenance, and repairs ensuring timely completion and reducing maintenance expenses.

● Demonstrate excellent customer service skills by maintaining positive relationships with clients, vendors, and tenants, resulting in high tenant retention rates and investor satisfaction.

● Resolve tenant complaints and issues in a timely and effective manner, ensuring customer satisfaction and fostering a positive reputation for the company.

● Utilize technology skills in property management software (Zendesk, Propertyware, AvidStrongroom).

● Coordinate building and unit lock changes along with cutting keys in traditional locks and Landlord Lock system

● Manage support team including but not limited to Junior Property Manager, and two assistant property managers

2/2018-9/2021 SMS ASSIST, LLC Chicago, IL

Emergency Sourcing Specialist/Resolutions Specialist/Operations Specialist

● Manages all facets of project management (budget, schedule, procurement, quality & risk) for individual real estate projects including planning, design, construction, occupancy and closeout.

● Identifies project delivery resources from pre-qualified lists; Conducts simple request for proposals; completes bid analysis with management support. Recommends resources to clients.

● Leads project delivery resources/team (typically smaller team) providing project guidance and direction to achieve project goals. Renard Mayfield

9349 S. Union Ave, Chicago IL 60620

Phone 312-***-**** / **************@*****.***

● Implements communication plan for meetings and written reports/meeting minutes to keep client and project resources informed. Facilitates project meetings.

● Tracks progress of each project against goals, objectives, approved budgets, approved timelines. Reports status and variances. Creates action plans to meet objectives, budget and schedule.

● Implements change management routines to assess change requests, make recommendations, secure Client approvals, and issue change orders. Assesses change requests to determine impacts to scope, budget, schedule, quality, and risk with the management support.

● Implements standard risk management routines with management support, to identify project risks, develop risk mitigation and contingency plans, and implement action plans to reduce or eliminate project risks.

● Robotics Process Control Room Monitoring... the lay man’s terms is

- monitoring computer “bot” for daily tasks in Blue Prism and Tight VNC

● Train and manage international team members of the Emergency Sourcing team (4 team members based in The Philippines) 4/2017-2/2018 REGUS Chicago, IL

Community Associate/Customer Service Representative

● First point of contact for new and existing customers and visitors

● Responsible for the day to day running of the center and providing services including, Managing switchboards; handling calls of various internal /external clients as well as various Regus areas of business

● Managing meeting room booking system

● Preparing offices for move-in/move-outs

● Responsible for maintaining and troubleshooting basic IT & telecom technical issues, setup and queries

● Ensured continual upkeep and standards of business center, including offices, meeting rooms and communal areas

● Contributed to the overall revenue of center by identifying opportunities in order to promote Regus products and services

● Write copy for Craigslist to promote Regus services for multiple Regus centers in the West Loop cluster

1/2014-3/2017 EXIT STRATEGY REALTY/FULTON GRACE REALTY Chicago, IL

Office Administrator (assigned to Nycholle Brown)

● First line of contact for scheduling showings for all listings

● Schedule showings for Nycholle Brown’s clients

● Market listings on social media

● Primary contact with Sellers and landlords

● Write copy for MLS and other marketing sites for properties

● Coordinate weekly reports for all transactions

Renard Mayfield

9349 S. Union Ave, Chicago IL 60620

Phone 312-***-**** / **************@*****.***

● Maintain Ms Brown’s Mail Chimp Database CRM account

(FollowUpBoss & Market Leader)

2/2013-12/2013 LEAFGUARD CHICAGO, LLC. Burr Ridge, IL Marketing Manager/Product Promotions Manager

● Manage staff of full-time and part time product promoters

● Create viral social media messages on different platforms for promotions opportunities.

● Hire and train staff on LeafGuard Gutter Systems product for lead generation

● Negotiate and plan schedule for home improvement shows for the product to be displayed

● Schedule product to be displayed at trade shows, County fairs and other family friendly events

● Coordinate with Costco stores for “kiosk and road show” schedule for LeafGuard Product to be promoted in Chicago area Costco stores

● Analyze leads for sales team via MarketSharp (CRM)

● Plan annual schedule for Costco and Home improvement schedule based on previous year’s numbers

2/2009-9/2013 BRITEVISION MEDIA/DIGICAST NETWORKS (BRITE MEDIA GROUP) Chicago, IL

Account Manager, Campaign Auditor & Event Manager

Chicago & Suburbs

● Audit different coffee house clients for using coffee sleeves for different campaigns

● Scout different coffee venues to sign up with the free coffee sleeve program

● Work with venue owners and managers to insure they have what they need for the campaigns

● Take pictures of staff and consumers using the sleeves within different campaigns

● Audit venues to insure advertising signs are up for planned events

● Write reports on each event along with Take pictures at each event

● Write copy and Advertise coffee day events on social media 3/2007-8/2007 GENERAL TOBACCO/32 DEGREES (Chicago, IL) Market Manager

● Hire, train, and schedule promotional models for retail store promotions

● Keep inventory of Tobacco Products and promotional items (i.e. banners, tables, branded table cloths, POS items, coupons, t-shirts, nID device/Pocket PC) and distribute items to promotions staff

● Input electronic survey information

● Visit and audit promotional models while doing promotions Renard Mayfield

9349 S. Union Ave, Chicago IL 60620

Phone 312-***-**** / **************@*****.***

● Merchandise banners to stores/Merchandise POS items to stores SOFTWARE

● Applications Software: Microsoft Office suite, Google Docs suite, Adobe PhotoShop

● Operating Systems: Mac OS, Windows (also comfortable in iOS, Android, and Windows Mobile environments), Chrome OS

● Communications Software: Zendesk, Helpscout, SMS One, MS Outlook, Messaging Platforms, HooteSuite social media manager,

● Other software: PropertyWare, MarketSharp (CRM), FollowUpBoss

(CRM), Market Leader (CRM), Mail Chimp database manager Renard Mayfield

9349 S. Union Ave, Chicago IL 60620

Phone 312-***-**** / **************@*****.***