Customer Service Project Management

Emma Hallonquist

781-***-**** ****.***********@*****.*** linkedin.com/in/emmahallonquist Foxboro, MA 02035

SUMMARY

Mid-level Marketing Consultant with 12+ years of experience in management, growing sales and retaining customers. Motivated professional recognized by peers for my effective problem-solving and organizational skills. Looking to apply my experience with Project Management and Client Retention at your company.

WORK EXPERIENCE

BOB’S DISCOUNT FURNITURE Attleboro, MA JAN 2018 – PRESENT

Guest Experience Specialist

●Communicate and provide superior service to customers by greeting them, identifying their needs, and then recommending ideal product solutions with a 45% closing rate

●Exceed performance benchmarks each year, especially during COVID, organizing and keeping track of customers, inventory, and documenting needed paperwork to manage tasks and guests effectively and efficiently using Podium and other OMNI distribution channels, achieving top three in sales as well as a part of the company’s Elite Club

●Accurately operate point of sales systems, as well as spearhead new company technology resources to build the business, teaching other staff members and offering superior customer support, writing $1.3 million in sales in 2023 with a 98% Effective Completion Rate, highest in the region

BORDER CAFE Cambridge, MA SEP 2014 – DEC 2017

Bar Manager

●Promoted from server to bartender, to bar manager within three months, and head trainer within six months for ability to investigate and resolve solutions to customer issues to strengthen restaurant reputation and grow customer retention

●Organize and develop strong product knowledge and market research to be able to create popular recipes, cut costs for the restaurant and build new strong relationships with customers and suppliers

NEW ENGLAND FOOD TRUCK STRATEGIES Boston AUG 2012 – SEP 2014

Principal to the Founder and CEO

●Ambassador to a start-up company that grew from one food truck to two food trucks, two brands, and a brick-and-mortar restaurant

●Daily responsibilities including but not limited to brand management for Boston’s Baddest Burger & Sandwich Co. food truck, creating a strong online social media presence for target markets through Facebook, Twitter and Instagram, hiring and training employees, managing aspects of the business from daily deposits, inventory, deliveries, Quickbooks for payroll, Microsoft Excel spreadsheets for expense accounts and crafting a master schedule and calendar of events with close attention to detail

●Collaborate on brand imaging, competition-driven pricing, menu formation, logo design using Adobe InDesign, professionally responding to phone calls and emails, coordinating rates, and drafting proposals with various government officials, town representatives, business owners, and event coordinators both B2C and B2B (451 Marketing, Propel Marketing, Constant Contact, Hood, Heineken, WEEI, CBS, Phantom Gourmet, Converse, and many others) to ensure all requests addressed and expectations met

REEBOK HEADQUARTERS Canton, MA JAN 2011 - MAY 2011

Internship

●Support with creation of written, video and image content for digital advertising, conduct market research and assist campaign development for the CrossFit division through hosting various marketing events

LASELL UNIVERSITY OFFICE OF ADMISSIONS Newton, MA SEP 2007- JUNE 2011

Host

●Assisted with calling incoming students, sending out digital and email marketing, faxing and filing office work, mailings, being a hospitable tour guide to incoming students and planning and public speaking at open houses and fundraisers

EDUCATION

LASELL UNIVERSITY

Bachelor of Science, Business Marketing 2011

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