Customer Service Support Worker

ABDELLAH IDBALLA

HEAD WAITER AGADIR, MOROCCO +212*********

PERSONAL DETAILS : PROFESSIONAL SUMMARY :

Agadir • Organized head waiter, I have more than 5 years of experience in restaurants.

Morocco Alwayslooking for ways to contribute to customer satisfaction as well as the smooth

+212********* runningof the establishment, I know how to meet the needs of my superior and the

*********.*******@*****.*** team. Inaddition, I received the Best Restaurant Employee award which is based on

customerfeedback on the various platforms.

Nationality

Moroccan

EMPLOYMENT HISTORY :

SKILLS :

• Head waiter at Fairmont taghazout bay, Agadir

Customer Satisfaction June 2023 — July 2024

Stock Control • Collaborated with the manager on team supervision.

• Monitoring inventory levels and restocking as needed.

Communication Skills • Oversee and courdinate the activities of the Wait staff during shifts.

• Taking customer orders and serving food and beverages.

Team Working

Clothing Care and Cleaning • Waiter at Fairmont taghazout bay, Agadir

April 2022 — May 2023

LANGUAGES : • Greet and escort customers to their tables

• Serve food and drink orders

English • Arrange table settings and maintain a tidy dining area

French

• Waiter at Restaurant La Pyramide, Agadir

Arabic July 2018 — April 2022

• Prepare tables by setting up linens, silverware and glasses

HOBBIES : • Inform customers about the day's specials

• Travel

• Cashier at Restaurant La Pyramide, Agadir

• podcasting

February 2018 — June 2018

• blogging

EDUCATION :

Diploma, University ibn zouhr, Agadir

September 2015 — July 2017

Baccalaureate degree in experimental sciences, Mohamed al-jazouli, Tiznit

September 2013 — July 2014

CERTIFICAT :

- HACCP

- Food Safety

- Hygiene and disinfection ( Diversey products)

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