Service Associate Guest

Aspiring for a promising and motivating career in the hospitality organization where my skill knowledge and spirit for teamwork would be asset for growth and profit.

Skills

Knowledge of Internet

Strong commitment level

Able to perform calmly in high stress situations

A keen planner and strategist with experience in handling operations

Honest towards work assigned

Work History

Aug 2023 - Guest Service Associate

Current Courtyard By Marriott, Raipur

• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.

• Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.

• Improved team morale and productivity through effective communication and active listening skills.

• Enhanced customer experience by providing attentive service and creating a welcoming atmosphere.

• Increased customer satisfaction by providing excellent service.

Sep 2021 - IT (Industrial Training)

Jan 2022 Sheraton Grand Palace Marriott, Indore

• Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.

• Maintained up-to-date knowledge on competitor offerings, using insights to make informed decisions on hotel strategy and improvements.

• Maintained positive lobby presence, pleasantly greeting guests and employees.

Education

Jul 2020 - Bachelor Degree: Hospitality Management Current Graphic Era Hill University - Haldwani

Apr 2018 - Intermediate

June 2019 Universal Convent Sr. Sec. School - Haldwani

Apr 2016 - High School Qualification

June 2017 Universal Convent Sr. Sec. School - Haldwani

Areas of Interest

To work with my qualification in Food & Beverage Service Department.

Training Exposure

• Participated in LA Quiche Fiesta - Limca Book of Record

• Participated in Dim Sum Quest - Limca Book of Record

• Participated in Daawat-e-Biryani Worskhop

• Attended a workshop on Wine Tasting.

• Attended a workshop on Front Office Software in college.

• Attended a workshop on Pastas of Italy.

• Attended a workshop on mocktails .

Personal Information

• Height: 05.9ft

• Weight: 58 Kg

• Father's Name: Mr. Bhola Dutt Kafaltiya

• Date of Birth: 28/12/2002

• Gender: Male

• Nationality: Indian

• Marital Status: Unmarried

• Religion: Hindu

Computer Exposure

Microsoft Office and Knowledge of Internet

Disclaimer

I do hereby declare that all above statements are true to the best of my knowledge & belief.

Languages

Hindi

English

French

•Ad•va•nc•ed•(C1)

•Ad•va•nc•ed•(C1)

• Beginner (A1)

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