Customer Service/ Visual Merchandiser/ Personal Assistant
Resume:
COURTNEY HARRIS
Enthusiastic retail store manager with 10 + years in customer service and sales management. Highly motivated to exceed sales targets, store operations and ensuring customer- friendly environment. Thousand Palms, CA 92276
***********@*****.***
Effective leader skilled in developing highly productive, sales-driven teams by implementing customer-focused training and sales programs. Exceptional ability to establish rapport with customers, gain trust, and build strong repeat and referral business.
Authorized to work in the US for any employer
Assistant Manager/Store Manager
Justice Tween Brands - Palm Desert, CA
June 2015 to July 2020
• RESPONSIBLE FOR OVERSEEING DAILY SALES AND OPERATIONS OF A $1.1 MILLION LOCATION WHICH INCLUDED CUSTOMER SERVICE, PAYROLL, CASH FLOW, DEPOSITS, INVENTORY CONTROL, CREDIT CARD APPLICATIONS AND PAYMENTS, RESOLVING CUSTOMER AND EMPLOYEE ISSUES
• PERFORMED QUARTERLY AUDITS TO RECOGNIZE OPPORTUNITIES TO INCREASE SALES
• PLANNED AND IMPLEMENTED VISUAL MERCHANDISING AND MARKETING TO MEET COMPANY’S STANDARDS
• RECRUITED, HIRED AND TRAINED 20 + ASSOCIATES WITH EXCELLENT PRODUCT KNOWLEDGE AND COMPANY LOYALTY PROGRAMS
• MANAGED CUSTOMER PRODUCT RELATIONS, INCLUDING RETURNS, EXCHANGES, PACKING AND SHIPPING ORDERS, AND CURBSIDE PICK-UP
Store Associate/Assistant Manager
Justice Tween Brands - Torrance, CA
February 2010 to May 2015
• ASSISTED STORE MANAGER WITH DAY-TO-DAY OPERATIONS INCLUDING SALES, ORDERS, SHIPMENT, TRAINING AND HIRING, PAYMENTS, AND CASH FLOW
• PROVIDED LEADERSHIP AND DIRECTION
• ENSURED EXCELLENT CUSTOMER SERVICE ON THE SALES FLOOR AND OVER THE PHONE
• CONTRIBUTED TO A POSITIVE STORE APPEARANCE AND MAINTAINED STORE TO STANDARDS
• MADE SURE ALL EMPLOYEES ADHERE TO COMPANY’S STANDARDS, INCLUDING STOCKING AND CLEANING WORK EXPERIENCE
• COMPLETING TASKS THAT WERE ASSIGNED BY STORE MANAGER ACCURATELY AND EFFICIENTLY Sales/Stock Associate
Disney Store - Torrance, CA
September 2009 to December 2009
• CASHIER/ CUSTOMER SERVICE
• RECEIVED AND CHECKED PRODUCT FOR ACCURACY
• MAINTAINED MERCHANDISE ORGANIZATION AND SALES FLOOR REPLENISHMENT
• ASSISTED WITH FLOOR MOVES AND REMERCHANDISING
High school diploma or GED in GPA 3.5/ Honor Roll
Torrance High School - Torrance, CA
September 2004 to June 2008
Loss Prevention
Merchandising
Payroll
Planograms
Profit & Loss
Recruiting
Retail Management
Store Management Experience
LEADERSHIP/ MANAGEMENT TRAINING BUSINESS DEVELOPMENT/ SALES FORECASTING SCHEDULING/ NETWORKING MERCHANDISING/ PRODUCT PRESENTATION INVENTORY CONTROL SALES TRAINING/ TEAM BUILDING CUSTOMER SERVICE
Assistant Manager Experience
Pricing
Financial Report Writing
Management
Strategic Planning
Cash Handling
Budgeting
Sales Management
Conflict Management
Office Management
Event Planning
EDUCATION
SKILLS
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Retail Sales
PERSONAL REFERANCE
• BIANCA SANCHEZ- 323-***-****
• KORINA HOLLINS- 760-***-****
• KENDRA MCNAUGHTON- 949-***-****
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ADDITIONAL INFORMATION
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