Team Member Front Desk

Ke'juan McSwain

Washington, DC *****

****************@*****.***

+1-202-***-****

Work Experience

Skyzone Team Member

Sky Zone-Springfield, VA

Present

As a Sales Associate, you are directly responsible for ALL Front Desk processes and procedures but most importantly selling Flight Club Memberships

Conduct sales and recommendation of products based on guest needs Introduce promotions and opportunities to the guest Operate cash registers for all guest transactions; managing financial transactions and balancing drawers Conduct daily, weekly, and monthly maintenance checks Assist in managing inventory on a weekly basis

Support team lead in all opening and closing park procedures Help maintain a clean environment; some janitorial duties will apply Act as a first responder to emergencies and respond appropriately General Merchandise Team Member

Target Team Member Target-Alexandria, VA

November 2023 to January 2024

• Create a welcoming experience by authentically greeting all guests

• Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach

• Engage with guests in a genuine way, which include asking questions to better understand their specific needs

• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience

• Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target

• Be an expert and dedicated owner of select GM areas to ensure sales floor is zoned, in stock and accurately signed for guests

• Acknowledge guests as you complete workload with minimal guest disruption; review sales trends to understand how to prioritize daily workload based on business and guest needs Five Guys Crew Member

Five Guys-Alexandria, VA

March 2023 to October 2023

perform essential duties in many different areas within the restaurant, including the cash register area, grill, dressing station, fry station, lobby and morning prep area, and provide friendly, fast and accurate service in order to ensure an excellent customer experience.. Education

Edison High School - Alexandria, VA

October 2022 to Present

Skills

• Residential Cleaning

• Math (10+ years)

• Communication skills (10+ years)

• Food Service (1 year)

• Customer service (1 year)

• Cash register

• Customer service

• Cash handling

• Sales

• Cooking

• English

• Expert

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