Customer Service Systems Management
Resume:
Concepcion Ben
Red Deer, AB T4P 0B4
CP: 587-***-****
Email: ******@*****.***
Professional Summary
Motivated and customer-focused professional with over a decade of experience in supervisory roles and a recent diploma in Network Systems Management. Demonstrates strong expertise in managing customer interactions, resolving technical issues, and leveraging sales skills to improve customer satisfaction. Proven ability to lead teams and adapt to various work environments, including remote settings. I am eager to apply a diverse skill set and extensive experience to contribute effectively to new challenges.
Key Skills
• Customer Service: Expert in delivering high-quality support and resolving issues efficiently.
• Technical Proficiency: Skilled in IT troubleshooting and systems management.
• Sales Acumen: Proven ability to identify sales opportunities and promote products effectively.
• Leadership: Experienced in supervising teams and coordinating operations to meet goals.
• Communication: Excellent verbal and written communication, capable of explaining complex information clearly.
• Adaptability: Quick learner with a strong ability to adjust to new technologies and work environments.
Professional Experience
Order Fulfillment Specialist
Skip Express Lane, Red Deer, AB
April 2022 – Present
• Managed customer orders, coordinated fulfillment processes, and maintained accurate inventory records.
• Provided timely updates to customers, resolving issues related to order status with strong problem-solving skills.
• Collaborated with team members to ensure efficient processing and delivery of orders. Shift Supervisor
Buster’s Pizza, Red Deer, AB
November 2011 – April 2022
• Supervised daily operations, including customer service, inventory management, and staff coordination.
• Utilized POS systems to handle transactions and manage orders with high accuracy and efficiency.
• Recognized for exceptional performance in customer service and operational management. Education
Diploma in Network Systems Management
CDI College, South Calgary, Alberta, Canada
December 2022 – April 2024
Business Administration (Management Certificate)
Red Deer College, Red Deer, Alberta, Canada
2015 – 2016
Certificate of Achievement in Food Sanitation and Hygiene Red Deer, Alberta, Canada
Certificate of Training in Food and Beverage Attendant Philippine Academy for Career and Technology Inc., Paco, Manila
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