Customer Service Representative

SAN CLEMENTE, CA *****, SAN CLEMENTE, ***** •

************@*****.*** • +1-949-***-****

TERESA DIAZ

Seeking a challenging position in a reputed organization PROFESSIONAL SUMMARY

Customer Service Professional with 10+ years of experience in diverse roles, excelling in customer relationship management and process optimization. Skilled in handling customer inquiries, processing claims with precision, and enhancing customer satisfaction. Adept at using Microsoft Office and Excel to streamline workflows and improve efficiency.

EMPLOYMENT HISTORY

CASHIER/CUSTOMER SERVICE Jun 2024 - Present

Lowe's Home Improvement San Clemente, CA

CUSTOMER SERVICE REPRESENTATIVE I Jul 2023 - Nov 2023 Liberty Military Housing

CLAIMS COORDINATOR I Feb 2022 - Jul 2023

Liberty Dental Plan

Assist customers in locating products and ensure satisfaction with purchases. Handle returns, online orders, and customer disputes efficiently. Provide excellent customer service, addressing inquiries promptly. Facilitate smooth transactions as a cashier, maintaining accuracy. Contributed to a positive shopping experience, enhancing customer loyalty. Secured rental leases, educated residents on lease terms, facilitated smooth move-ins for military families. Ensured property cleanliness and safety, enhancing living conditions for military members. Guided families in navigating military base, providing essential support and information. Maintained high occupancy rates through effective lease management and resident satisfaction. Collaborated with team to address resident concerns, improving overall community experience. Processed dental claims ensuring accuracy and efficiency, meeting daily and weekly team goals. Audited monthly, identified and corrected errors, enhancing claim processing quality. Collaborated with team to achieve consistent performance targets, improving overall workflow. Utilized analytical skills to streamline processes, resulting in measurable improvements. Processed dental claims with precision, ensuring accuracy and efficiency. Met daily and weekly goals individually and as a team. Adapted to monthly audits, continuously improving performance. Streamlined claims processing workflow, significantly reducing turnaround time. Consistently achieved individual and team targets. Leveraged audit feedback to enhance claim accuracy and processing speed. Meticulously reviewed and processed dental claims, maintaining high accuracy standards. Collaborated with team to meet ambitious goals. Utilized audit insights to refine claim assessment techniques. Implemented new strategies to optimize claims processing efficiency. Exceeded individual and team performance metrics. Proactively addressed audit findings, developing innovative solutions to recurring issues.

DENTAL ASSISTANT I Feb 2018 - Aug 2020

My Dentist

SUPERVISOR, CUSTOMER SERVICE CLERK I Jul 2014 - Aug 2017 Reasor’s

EDUCATION

HIGH SCHOOL DIPLOMA

Claremore High School

BACHELORS IN BUSINESS MANAGEMENT Jan 2024 - Present Devry University-Illinois

Previous two semesters have been on Dean’s list and holding a 4.0 GPA SKILLS

Microsoft Office (Experienced), Microsoft Excel (Experienced), Administrative experience (Experienced), Microsoft Word (Experienced), Computer skills (Experienced), Time management (Experienced), Typing (Experienced), Office experience (Experienced), Phone etiquette (Experienced), Customer service (Experienced), Cash handling (Expert), Research (Experienced), Windows (Experienced), Microsoft Outlook (Experienced), Microsoft Powerpoint (Experienced), Front desk (Experienced), HIPAA (Experienced), Customer relationship management (Experienced), Leadership (Experienced), Cash register (Experienced), SharePoint (Experienced), Communication skills (Experienced), Organizational skills (Experienced).

Assisted in dental procedures, ensuring a clean, organized operating room, enhancing patient care. Scheduled patient appointments efficiently, improving clinic workflow and patient satisfaction. Maintained compliance with OSHA regulations, contributing to a safe and compliant healthcare environment.

Ensured sterile environment for dental procedures, maintained OSHA compliance, and coordinated patient appointments efficiently.

Partnered with dentist during treatments, managed operatory cleanliness, and facilitated smooth patient flow through effective scheduling.

Streamlined appointment booking process, reducing wait times and improving patient satisfaction. Maintained impeccable sanitation standards.

Provided crucial assistance during dental procedures, ensured optimal hygiene practices, and offered administrative support for patient management.

Executed precise dental assistance, maintaining stringent hygiene protocols and optimizing patient flow through strategic scheduling.

Managed cash handling and transactions, ensuring accuracy and efficiency. Assisted customers with inquiries, providing prompt and effective solutions. Handled customer service desk operations, resolving issues and enhancing satisfaction. Answered phones, addressing customer needs and improving communication flow. Managed cash transactions and customer inquiries, enhancing service quality. Resolved complex issues, improving customer satisfaction and operational efficiency. Coordinated with team to streamline customer service processes. Developed innovative solutions for recurring customer concerns, fostering a positive shopping environment. Ensured accurate cash handling and meticulous record-keeping. Implemented new filing system, reducing errors and improving information retrieval speed.

Mentored new hires in customer service best practices. Created comprehensive training materials, accelerating onboarding process and boosting team performance. Proposed and implemented customer feedback system. Analyzed data to identify improvement areas, leading to targeted enhancements in store layout and product offerings.

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