Customer Service Representative
Resume:
Suzette Almanza
***************@*****.***
Pomona, Ca
The spirit of the individual is determined by his dominating thought habits - Bruce Lee
Summary
Accomplished sales agent and customer service representative with over 7 years of experience supporting organizational objectives using effective communication and time management.
Work experience
MEDICARE TELESALES AGENT
ASSURANCE- Pomona, CA November 2020 to Present
Exceptional customer service by assisting 10 to 20 Medicare beneficiaries daily with reviewing plans as well as enrolling beneficiaries in new plans to ensure members receive appropriate benefits and optimal health care. Solving shopper inquiries with proper needs analysis. Knowledge of, and efficient use of the platform, prescription data entry, some medical terminology, Remote work. Customer service representative inbound calls. AHIP Certified. Licensed in 10 states.
SENIOR ADVISOR
SOLAR POWER SUPPLY - Corona, CA December 2019 to March 2020
Educating potential solar clients as a field representative, with my vast marketing and communication skills.
Territory management and customer service skills. Troubleshooting and technical knowledge of computer software utilized in the scheduling process.
ACCOUNT MANAGER
EIGHTY6 MARKETING - Rancho Cucamonga, Ca October 2018 to December 2019
Engaging members at big box retailers while providing customer service. Customer relationship management. Skilled at handling customer complaints and retention. Ability to close the sale of new accounts while providing exceptional customer service throughout the process. Provided training for new recruits.
INSURANCE AGENT
AMERICAN INCOME LIFE – Rancho Cucamonga, Ca 2018 to 2018
Helped families find a suitable protection plan for their future by providing a needs analysis followed by assisted application completion.
CANVASSER
NUQUEST INDUSTRIES – Monrovia, Ca 2017 to 2018
Set evaluations for homeowners with home improvement needs by direct residential marketing. Met and exceeded
weekly goals.
ENERGY SPECIALIST
JUST ENERGY- Rancho Cucamonga, Ca 2016 to 2017
Set appointments for qualified homeowners to receive information about state approved solar program.
EVENT SPECIALIST
ADVANTAGE SOLUTIONS – Chino, Ca 2016 to 2016
Performed in store demonstrations exclusively at Sam's Club by preparing products and setting up workstation.
Awarded top seller due to excellent work ethic.
SALES ASSOCIATE
ANN TAYLOR FACTORY – Ontario, Ca 2016 to 2016
Assisted customers with valuable product information to ensure a unique shopping experience and to exceed sales goals. Handled returns and point of sale transactions at the register.
OFFICE ASSISTANT
KELLY SERVICES – West Covina, Ca 2014 to 2016
Call center inbound and outbound calls, Excel spreadsheets and data entry, Receptionist duties including handling
customer complaints and creating service requests. Faxing, copying and emails. Reorganized and initiated new file systems.
LICENSES
Life and Health license resident CA. Non-resident WA, OR, TX, FL, MI, OH, VA, SC, MD, ME
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