Customer Service Data Entry

*******@*****.*** 614-***-****

A customer service specialist with 10+ years of customer service and PROBLEM-SOLVING experience. offering 7+ years of experience with bwc reviewing & processing of claims, collections, billings, payments reviewing documents for accuracy, completeness &/or compliance with reporting guidelines, laws or rules, data entry and accounting and fiscal/financial activities.

EXPERIENCE

Bureau of Workers Compensation April 2013 – Present Accountant/Examiner II

Reviews all documents for accuracy and completeness. Examines and analyzes transactions for compliance with Treasurer of State procedures. Reviews data uploaded to the computerized general ledger/reconciliation system from other Treasurer of State systems for accuracy and completeness.

Answers written, and telephone inquiries received from the Treasurer of State internal staff, state agencies, retirement systems, financial institutions & the general public; Maintains files to meet research, audit, & record retention needs.

Monitors, reviews & establishes coverage on business accounts for private & public employers

Assesses prior to coverage premiums, examines & processes annual employer payroll reports & processes true-up reporting or amended true-up reporting & reviews payroll reporting’s with specific changes of entity, address changes & name changes making necessary adjustments; Performs employer financial adjustments examines accounts & when appropriate reposts credits due to returned or cancelled warrants;

Reviewed and monitored associates work for completeness and accuracy, assist in training coworkers on current procedures and processes for the agency.

Assist customers in service office with inquiries and coverage initiation, reviewing current policies and policy maintenance and financial adjustments when necessary.

Bureau of Workers Compensation January 2012 – April 2013 Customer Service Rep

Provided information and assistance to employers and customers regarding coverage, claims, programs and financial inquiries.

Resolved customer complaints and inquiries via telephone and in writing regarding claim status and payments

Provide technical assistance for use and navigation of ohiobwc.com and account transactions.

EDUCATION

Columbus Alternative High School High School Diploma June 2003

Kaplan University Medical Billing and Coding Certificate

SKILLS

Critical Thinking

Adaptable

Leadership

Problem Solving

Microsoft Word/Excel

Data Entry

90 WPM Typing Speed

Adaptability

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