Oakland, CA ***** 510-***-**** *********@*****.***
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CHAD STONE
PROFILE
https://www.linkedin.com/in/chadstone81664a4/
PROFESSIONAL SUMMARY
IT Systems professional with proven experience in implementing and managing cutting edge technologies. Specialize in effective, efficient support and collaboration with HR, Sales, Executive and Support Staff.
TECHNOLOGY
Google Workspace, Azure, Entra ID, Intune, Jamf, Okta, Slack, Jira, MacOS, Windows OS, Office 365, Meraki, Ubiquiti, Jira administrator Certificate, Jamf 200, Okta Professional Certificate
WORK HISTORY
IT SYSTEMS ENGINEER 05/2024 to Current
Grifols, Emeryville, CA
Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
Installed, configured, tested and maintained operating systems, application software, and system management tools.
Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
Diagnosed and troubleshot hardware, software and network issues.
Increased user satisfaction through effective communication and timely resolution of support tickets.
Installed and configured operating systems and applications.
IT SYSTEMS ENGINEER 09/2023 to 03/2024
Cuberg, San Leandro, CA
Full hardware inventory and implementation of Intune enrollment package for 150 Mac users
Manage weekly onboarding for all new hires (in person and remote)
Improved Jira ticketing and created documentation for IT staff and employees
A/V build out for new conference rooms and informational displays
Consolidated licensing for various software under IT to organize licensing and remove unused accounts for savings
Provided IT support for all staff including executive via walk up and ticketing requests.
IT TECHNICAL LEAD 01/2023 to 06/2023
Northbay Networks, Emeryville, CA
Improved IT infrastructure by implementing efficient technical operations strategies and streamlining processes
Technical lead for laptop imaging; worked with clients to learn their build requirements and relayed to build team for thorough testing before deployment
Optimized system performance through proactive monitoring, troubleshooting, and maintenance of hardware and software components
Lead re-image project of 200+ Macbooks sent to Ukraine schools in need of laptops
Enhanced team productivity by providing technical guidance and mentorship to junior staff members
SOX compliance lead for Northbay Networks using Vanta system.
IT SYSTEMS ENGINEER 04/2022 to 11/2022
PayJoy, San Francisco, CA
Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
Provided excellent technical support for onsite and global remote staff via Slack and Jira tickets
Piloted Okta build for future implementation
Coordinated cross-functional efforts to successfully implement new technologies into existing systems
Provided input to team lead regarding areas for process and procedural improvement
Worked with HR to onboard new hires with systems and laptop walk through session
Maintained network via Meraki systems for PayJoy offices.
Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
IT SYSTEMS ENGINEER 09/2019 to 04/2022
Bleacher Report, San Francisco, CA
Onsite support for SF offices and remote for NY Office
Led Okta SAML integration and Okta group creation for SSO at Bleacher Report
Managed vendor relationships for procurement of hardware, software, and services, ensuring cost-effective solutions without compromising on quality
Led SF IDF room cooler replacement project
Collaborated with team of 3 to implement Jamf zero touch deployment and Freshservice ticketing
Onboarded new hires during global pandemic via online info sessions
Shipped laptops from home office to ensure equipment arrived on time for first day.
IT SUPPORT ENGINEER 01/2018 to 09/2019
Alameda County, Oakland, CA
Sole IT Support Engineer for Alameda County executive staff
Project manager for user data migration to Microsoft OneDrive from local and shared drives
Led migration from Windows 7 laptops to Windows 10 laptops for several groups within Alameda County Social Services
Improved documentation and support for executive staff scanning systems
Primary support for 3 Alameda County sites by visiting each throughout work week.
LEAD TECHNICAL SUPPORT ENGINEER 06/2010 to 05/2017
Flixster, San Francisco, CA
Sole technical support for Flixster and Rotten Tomatoes staff
Managed vendor relationships for procurement of hardware, software, and services
Onboarding and info session for onsite and remote employees
Implemented upgrade of fiber circuit and Meraki wireless upgrade
Reduced QA hardware footprint by re-implementing several Windows 7 computers on VMware ESXi 5.5 virtualization platform
Coordinated vendors for office remodel including server room build out, security systems, and cabling.
EDUCATION
University of New Mexico, Albuquerque, NM