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It Support Systems

Location:
San Francisco, CA
Posted:
September 06, 2024

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Resume:

Oakland, CA ***** 510-***-**** *********@*****.***

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CHAD STONE

PROFILE

https://www.linkedin.com/in/chadstone81664a4/

PROFESSIONAL SUMMARY

IT Systems professional with proven experience in implementing and managing cutting edge technologies. Specialize in effective, efficient support and collaboration with HR, Sales, Executive and Support Staff.

TECHNOLOGY

Google Workspace, Azure, Entra ID, Intune, Jamf, Okta, Slack, Jira, MacOS, Windows OS, Office 365, Meraki, Ubiquiti, Jira administrator Certificate, Jamf 200, Okta Professional Certificate

WORK HISTORY

IT SYSTEMS ENGINEER 05/2024 to Current

Grifols, Emeryville, CA

Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.

Installed, configured, tested and maintained operating systems, application software, and system management tools.

Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.

Diagnosed and troubleshot hardware, software and network issues.

Increased user satisfaction through effective communication and timely resolution of support tickets.

Installed and configured operating systems and applications.

IT SYSTEMS ENGINEER 09/2023 to 03/2024

Cuberg, San Leandro, CA

Full hardware inventory and implementation of Intune enrollment package for 150 Mac users

Manage weekly onboarding for all new hires (in person and remote)

Improved Jira ticketing and created documentation for IT staff and employees

A/V build out for new conference rooms and informational displays

Consolidated licensing for various software under IT to organize licensing and remove unused accounts for savings

Provided IT support for all staff including executive via walk up and ticketing requests.

IT TECHNICAL LEAD 01/2023 to 06/2023

Northbay Networks, Emeryville, CA

Improved IT infrastructure by implementing efficient technical operations strategies and streamlining processes

Technical lead for laptop imaging; worked with clients to learn their build requirements and relayed to build team for thorough testing before deployment

Optimized system performance through proactive monitoring, troubleshooting, and maintenance of hardware and software components

Lead re-image project of 200+ Macbooks sent to Ukraine schools in need of laptops

Enhanced team productivity by providing technical guidance and mentorship to junior staff members

SOX compliance lead for Northbay Networks using Vanta system.

IT SYSTEMS ENGINEER 04/2022 to 11/2022

PayJoy, San Francisco, CA

Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.

Provided excellent technical support for onsite and global remote staff via Slack and Jira tickets

Piloted Okta build for future implementation

Coordinated cross-functional efforts to successfully implement new technologies into existing systems

Provided input to team lead regarding areas for process and procedural improvement

Worked with HR to onboard new hires with systems and laptop walk through session

Maintained network via Meraki systems for PayJoy offices.

Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.

IT SYSTEMS ENGINEER 09/2019 to 04/2022

Bleacher Report, San Francisco, CA

Onsite support for SF offices and remote for NY Office

Led Okta SAML integration and Okta group creation for SSO at Bleacher Report

Managed vendor relationships for procurement of hardware, software, and services, ensuring cost-effective solutions without compromising on quality

Led SF IDF room cooler replacement project

Collaborated with team of 3 to implement Jamf zero touch deployment and Freshservice ticketing

Onboarded new hires during global pandemic via online info sessions

Shipped laptops from home office to ensure equipment arrived on time for first day.

IT SUPPORT ENGINEER 01/2018 to 09/2019

Alameda County, Oakland, CA

Sole IT Support Engineer for Alameda County executive staff

Project manager for user data migration to Microsoft OneDrive from local and shared drives

Led migration from Windows 7 laptops to Windows 10 laptops for several groups within Alameda County Social Services

Improved documentation and support for executive staff scanning systems

Primary support for 3 Alameda County sites by visiting each throughout work week.

LEAD TECHNICAL SUPPORT ENGINEER 06/2010 to 05/2017

Flixster, San Francisco, CA

Sole technical support for Flixster and Rotten Tomatoes staff

Managed vendor relationships for procurement of hardware, software, and services

Onboarding and info session for onsite and remote employees

Implemented upgrade of fiber circuit and Meraki wireless upgrade

Reduced QA hardware footprint by re-implementing several Windows 7 computers on VMware ESXi 5.5 virtualization platform

Coordinated vendors for office remodel including server room build out, security systems, and cabling.

EDUCATION

University of New Mexico, Albuquerque, NM



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