Front Desk Customer Service

Tatiana A. Gonzalez

Ozone Park, NY ***** Cell: 347-***-**** Email:*****************@*****.***

POSITIONING STATEMENT

Detail oriented individual with an eye for growth. Efficient organizational skills that allow effective observation and execution of all assignments and tasks. Experienced in knowing that every opportunity provides the ability to learn important skills and grow professionally. EDUCATION

Berkeley College, New York, NY

Associate of Science Degree ~ Criminal Justice

Technical institute of America, New York, NY

Certification of Completion for EKG

Genesis Medical School, New York, NY

Certification of Completion for Phlebotomy

PROFESSIONAL EXPERIENCE

Northwell Hospital

April 2022- Current

CMCC Finance Department REVENUE CYCLE

● Overseeing billing, coding, collections, and payment posting

● Receiving and calling insurance providing excellent customer service and resolving payment inquiries.

● Investigate and resolve claim variances

● Ensuring systematic and efficient payment processing

● Contact insurance carriers regarding non-payment and/or improper payment of claims

● Responded to emails and send out bills to patients

● Determine when appeals are warranted, followed by execution

● Identify issues that may be keeping the claim from being paid such as insurance changes, coordinator benefits, and transfer of balances to correct payer, process non cash related adjustments per establishment guidelines

● Ensuring collection of past due balances to maintain profitability Dr. Stephen Chernik DPM. Podiatrist

FRONT DESK/ RECEPTIONIST

October 2021-March 2022

● Answered calls and scheduled appointments

● Organized and prepared procedure rooms

● Sterilized equipment and surgical instruments

● Responsponded to emails and fax inquiries

● Medical billing

● Assist with procedures

● Stock rooms with surgery supplies

● Created weekly bank statements

● Balanced registers and assisted with cash,credit card and check payments

● Prepared and managed bank deposits

L.Shemen MD Ear, Nose and throat surgeon

January 2019- December2019

FRONT DESK / RECEPTIONIST

● Answer calls and schedule appointments

● Medical billing

● Sending out specimens for lab results

● Responded to emails and sent out fax inquiries

Downtown Eye MD

Forest Hills, NY

FRONT DESK / RECEPTIONIST

Jan 2016 – Feb 2017

● Responsible for incoming calls and scheduling appointments

● Responded to email and fax inquiries

● Verify insurance eligibility and coverage

● Acted as a liaison triaged between physician and patient walk in wanting immediate appointment

● Organized and pulled charts for next day schedule

● Set up and sterilize eye exam rooms

St. Francis of Assisi Church

New York, NY

ADMINISTRATIVE ASSISTANT

Feb 2012 – Sep 2014

● Filed and arranged documents in an orderly fashion

● Handled and prepared large amounts of donations to be deposited ADDITIONAL SKILLS

● Proficient in Microsoft Word/Excel/PowerPoint, POS Friendly

● Good customer service skills

● Highly skilled in greeting customers and answering phone calls

● Proven ability to handle multiple priorities in an effective manner

Contact this candidate