Customer Service Relationship

PATRICIA ABREU

Deltona, FL ***** 407-***-**** ***********@******.***

Professional Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Skills

Towing Vehicles

Prioritizing Calls

Updating Logs

Dispatching Field Personnel

Database Maintenance

Closing Tickets

Customer Relationship Management

Schedule Coordination

Routing Orders

Service Planning

Recovering Vehicles

Assisting Dispatch

Vehicle Dispatch

Microsoft Office

Database Updates

Dispatching Workers

Speech Clarity

Paperwork Submission

Customer Deliveries

Processing Orders

Driver Support

Driver Routing

Driver Relations

Work History

Dispatcher 03/2022 to 07/2022

C&s Towing – Orange City, FL

Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Tracked delivery progress to identify possible delays and provide real-time updates to customers. Communicated with drivers and personnel to coordinate timely delivery of goods and materials. processed invoices and payments for dispatched orders to provide proof of transaction. Taxi Driver 11/2019 to 07/2021

Lyft – Orlando, FL

Arrived on time to customer appointments.

Drove safely and obeyed traffic laws to avoid accidents and injuries. Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.

Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.

Claims Adjuster, Automobile and Casualty 07/2012 to 11/2019 Mainland Autobody – Winter Park, FL

Examined claims forms and other records to determine insurance coverage. Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.

Researched and analyzed policy contracts to verify proper payment of claims. Established relationships with clients and insurance companies to foster timely claims resolution. Answered customer questions regarding deductibles. Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

Followed up with insured individuals regarding premium and deductibles payments. Maintained claims data

Education

No Degree: Business Administration And Management Expected in 06/2025 Florida Technical College - Orlando, FL

High School Diploma 06/1997

Martin Van Buren High School - Queens Village, NY

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