Service Representative Collections
Resume:
Jessenia Mercado
Jacksonville, FL *****
************@*****.***
Work Experience
Patient Scheduling Specialist
Borland-Groover Clinic-Jacksonville, FL
November 2022 to Present
I assist patients in English and Spanish with scheduling appointments and also translating for them when needed.
Bilingual Collections Representative
FlagStar Bank / Randstad-Troy, MI
August 2023 to May 2024
Assist borrowers educated them regarding account status and also helping them with different options that we have to bring account current take payments, verify all information is correct, transfer to correct department
Ranstad
FlagStar Bank-Jacksonville, FL
August 2023 to May 2024
Taking inbound calls regarding thier mortgages, assisting them if it's passed due, educate them regarding programs that can help bring current, help with the applications and also the information that is need to be reviewed for program
Eligibility Specialist
GOTTLIEB-Jacksonville, FL
September 2021 to January 2022
Contracted position. Update PHI for patients, verifying that insurance information is correct set up payment arrangements,,answering correspondence, answering inbound and outbound calls Bilingual Agent
Formativ Health-Jacksonville, FL
June 2019 to February 2020
Making appointments for the patients, updating patient information, verifying patients insurance is active, answering 45 to 50 calls, doctor to doctor emails Bilingual Collections Representative
CENTRAL CREDIT SERVICES-Jacksonville, FL
January 2018 to February 2020
Making inbound and outbound calls. Verifying all information is correct, finding the best payment plan for consumer. Negotiations
Patient Service Representative
Formativ Health-Jacksonville, FL
July 2019 to July 2019
Assisting patients with their appointments, updated all information, verifying insurance is active, giving directions, Assisting bilingual patients
Bilingual Patient Service Representative
Formativ Health-Jacksonville, FL
July 2019 to July 2019
Providing Patients with ENT appointments, updating all information, running and making sure insurance is correct and active, providing directions
Bilingual Eligibility Specialist
nThrive, Inc.-Jacksonville, FL
October 2017 to January 2018
Handling inbound and outbound calls for patients. Verifying if patient has Medicaid or health insurance thru hospital files or older accounts. Assisting patients with Medicaid applications. Retention Specialist
Tax Defense Network-Jacksonville, FL
December 2016 to February 2017
Assist Clients with question on account, verify all information is correct, arrange payment plans, transfer calls to appropriate area in office.
Administrative Assistant/Receptionist
Best Auto Sales-Jacksonville, FL
October 2015 to February 2016
Responsibilities: Assist clients with payments, data entry, answer calls, answer emails, order parts for the collision side, accounts payable
Bilingual Collections Rep
DIverisified Consultant INC-Jacksonville, FL
February 2015 to September 2015
Responsibilities: Make over 300 calls hit budget every month assist consumers with accounts that are in default. Assist them with providing information to place them in arrangements to help get out of collections
Patient Care Specialist
Smart Pharmacy-Jacksonville, FL
November 2014 to January 2015
Responsibilities:Answered bilingual calls from patients that have been provided a prescription for our compound formula, educate patients about compounds, verify all information provided, data entry, faxing and scanning prescriptions,verify insurance information Manager
GC Services-Jacksonville, FL
July 2011 to August 2013
Responsibilities: Bi-lingual 3rd party representative that handles varies accounts for collections of student loans. Educate the consumers of programs that will help get out of default. Verify employment on all accounts that have employers listed to be submitted for garnishment of wages.very knowledgeable about client and helps teammates with issues and concerns. Accomplishments:I went from a regular collections representative to manager within a year. I also received the trophy of collector of the month constantly. Education
High school diploma
Englewood High School
Skills
• Collections (10+ years)
• Management
• Excel
• Computer Skills
• Billing
• Organizational Skills
• Sales
• Bilingual
• Bilingual Spanish
• CSR
• Call Center
• Customer Service
• Time Management
• Negotiation
• Accounts Payable
• Accounts Receivable
• Cold Calling
• Teaching
• Insurance Verification
• Classroom Management
• Office Management
• QuickBooks
• Bookkeeping
• English
• Tax Experience
• Accounting
• EHR systems (5 years)
• EMR systems
• HIPAA
• Live chat
• Customer support
• Human resources
• Benefits administration
• Customer service
• Computer skills
• Medical terminology
• Spanish
• Fluent
• Medical office experience
• Organizational skills
• Typing
• Communication skills
• Microsoft Office
• Phone etiquette
• Microsoft Excel
Certifications and Licenses
First Aid Certification
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