It Support Technical
Resume:
OJEKUNLE AYOOLA T.
SUMMARY OF QUALIFICATION
Enthusiastic and highly motivated network engineer trainee seeking to leverage technical knowledge and hands-on training in network technologies to contribute effectively to a dynamic IT team. Eager to apply acquired skills and gain practical experience in enhancing network performance and ensuring seamless operations. a Results-driven professional offering a progressive, 5 year career in information technology with Practical IT knowledge in maintenance and support for Tier 1 Helpdesk, and a strong Customer service Orientation. Expertly provided technical support and diligently troubleshooting issues to identify root causes and prevent a re-occurrence.
TECHNICAL PROFICIENCIES
•Routing and Switching: Cisco IOS, OSPF, EIGRP, VLANs, VTP, STP, HSRP,
•Wireless: Cisco WLC, APs, RF management, WLAN security
•Operating Systems: Windows, Cisco IOS
•Productivity Software: G-Suite, Office365 Administration
•Hardware knowledge
•Active directory
•Help desk software
•Back up Recovery
•Time Management
Certification & Professional Development
Cisco Certified Network Associate (CCNA) – In View
Networking Basics (Cisco Networking Academy)
Network Addressing and Basic Troubleshooting (Cisco Networking Academy)
Networking Devices and Initial Configuration (Cisco Networking Academy)
Google IT support
PROFESSIONAL EXPERIENCE
IT Support Technician
Field Nation
Jan 2021 – April 17
Job Description
Rack and Stack services
Low Voltage networking service and implementation and deployment
Provide IT Support relating to technical issues involving Microsoft’s core business applications/operating systems.
Provide technical support for mobile devices, such as iPads, iPhones, Android devices and Windows tablets.
Patching cabling between network equipment and customer’s network
Installation of power cables from equipment to power supply in rack/cabinet/closet Installation, troubleshooting, and de-installing network equipment.
Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches etc.)
Install, troubleshoot, and de-install Network General remote Sniffers.
Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels.
Act as an interface between customer’s associates and management
Provide hardware break-fix services for network infrastructure.
Perform onsite call-through, data, voice, website, and security testing.
Perform back-up testing to ensure all systems are connected to the customer’s network as directed.
Support carrier testing of circuits Assist with facilities efforts.
Network Technician Internship
GASHAP TECHNOLOGIES LLC
January 2020 – April 2023
Developed technical know-how necessary for the design, implementation, and management of local and wide-area networks (LANs and WANs) to ensure optimal performance, security, and scalability.
Implemented Layer 2 & 3 redundancy network with IP telephony and Virtual LANs
Configured and implemented of a full Wireless network with WLC and Lightweight Aps
Acquired detailed specifications and schematic network drawings for network enhancements and modifications.
Assisted in Practical design and configuration of Cisco-based networks for medium-sized businesses, optimizing network performance and security.
Reviewed complex scenarios involving dynamic routing protocols for full network convergence.
Troubleshoot technical and non-technical networking issues in order to understand root cause analysis, including the ability to identify and implement corrective and preventive measures
Acquainted with regular utilization of monitoring tools to understand log messages recorded on network devices
EDUCATION and TRAINING
Networking Technician Training, 2024
Extensive Training on Networking Devices and Configuration with hands-on practical using Cisco Packet Trace
University of EKITI . Bachelor of science
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