Machine Learning, Escalation, management, Hr Specialist

MYS Inc.

Cultural Awareness - Knowledge Check

May 2023 - Present

AmazonNet for CS Global Programs

Utilizing Excel formulas and SQL queries to access big data for report creation on employee information Handling detail employee records to maintain new hire information or changes in employment status Administering and certifying weekly, multi-state payroll while managing compensation and benefit rewards Introduced LCP Tracker software for certified payroll data transfer to the Illinois Department of Transportation Implementing effective process improvements while outlining development guidelines 708-***-**** · *******.******@*******.***

Sergio Pineda Martinez

EDUCATION & CERTIFICATIONS EXTRACURRICULAR ACTIVITIES Amazon Inc.

EDUCATION

Universidad Nacional Autonoma de Nicaragua, Leon, Leon, Nicaragua 2015 - 2019

Bachelor of Science in English Education

Moraine Valley Community College, Palos Hills, IL, USA 2017 - 2018

International Student Program

PROFESSIONAL EXPERIENCE

HR Specialist

Amazon Inc.

December 2020 - May 2023

Creating Standard Operational Procedures (SOP) for the initiation of immigration cases Developed weekly information updates, SOP enhancements and new instructions from management and team leads

Collaborated in general immigration training projects, building Macro files and PowerPoints for training resources

Delivered visa application and extension support to employees and dependents through email and internal immigration systems

Immigration Specialist

Tested and handled subject matter expert machine learning models for warehouse optimization Developed National Football League automated camera machine learning for sport understanding and capture Prepared operated for annotation and labeling for internal customers with program and operations managers Created report metrics, floor support, team member mentoring, quality assurance audits, and acting manager substitute

Created process improvement and pilot project development with cross-cultural stakeholders in Costa Rica, India, and the United States

AVOC New Business Development Manager

Sykes Latin America SA

September 2018 - July 2020

Assisted customer with inquiries about their bank accounts, debit card replacement/delivery and transactions Provided product and service query support with offered account accuracy resolutions Handled customer escalation through proper management and relationship solutions Helped and supported knowledge exchange with other support specialists CapitalOne Bank Support Specialist

Excel Essential Trainiing (Microsoft 365)

Dennis Taylor

LinkedIn Learning

HR Recruiting Communication Strategies to Attract

and Retain Top Talent

David Oates

LinkedIn Learning

NBD Newsletter

Amazon Visuion Operations Center

Amazon Inc.

Volunteer

Amazon for People

Amazon Inc.

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