Operations Manager Shift

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WILLIAM RAPER

**************@******.*** 252-***-**** Kenly, NC 27542

Summary

Seasoned Shift Operations Manager with background in leading teams and managing complex operations. Possess

strong skills in strategic planning, workflow optimization, and team leadership. Demonstrated ability to improve

operational efficiency and increase productivity. Committed to fostering a positive work environment that promotes

staff growth and development.

Skills

* Standard Operating Procedures

* Effective Leadership

* Workforce scheduling

* Team Management

* Safety Compliance

Experience

Frozen Food Express Rocky Mount, North

Carolina

Shift Operations Manager

01/2021 - 08/2024

Wilson Trucking Elm City, North Carolina

Dispatcher

05/1999 - 11/2021

Education and Training

James B Hunt High Wilson NC

High School Diploma

06/1982

* Inventory Control

¢ Team Development

* Delegating Work

* Operations Management

¢ Punctual and Reliable

Enforced safety regulations while supervising the work

environment during shifts.

Implemented cost-saving measures throughout the entire shift

operation process.

Resolved customer complaints in a timely manner.

Conducted regular team meetings to ensure effective

communication between departments.

Identified opportunities for improvement in existing processes

related to shift operations.

Tracked vehicles using GPS technology and provided real-time

status updates as needed.

Utilized computer systems to locate addresses, calculate

estimated arrival times, and provide directions when necessary.

Interacted with local law enforcement agencies when responding

to incidents in progress.

Coordinated with other dispatchers to ensure efficient delivery

schedules were met.

Participated in team meetings discussing changes in procedures

or processes.

Created daily reports detailing response times, call volumes, and

other pertinent information.

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