Systems Engineer Senior It
Resume:
Sharrise P. Pierce
Senior IT Engineering Specialist
Short-term project of assigned Hannaford Supermarket stores. As ServiceNow tickets in came in I traveled to stores to replace whatever was needed on mostly the Self-Check Out (SCO) registers, like the BNR, Cash box, Recyclers, coin depensers or even the main computer e-box. Replaced many Verifone Pin Pads as well as their online Hannaford-to-Go (HTG) devices as well, which included the Zebra tablets, mini-epson printers & handheld Verifone E55 Pin Pads. All work done onsite.
POS Breakfix Technician
IRON SYSEMS / SERVICE GLOBAL 2020 –Present
Field Systems Engineer
Provide feedback and recommendations based on analysis. Installation, repair, and replacement of racked/shelved servers, all networking equipment, new workstations, thin clients and their peripherals. Lead Projects of deployments from Win 7 to 10 & use of CloneZilla.
·POS (Point-of-Sale) retail networking devices, (Cisco, Aruba, Meraki) deinstall-reinstall service to many different fortune 500 retail stores. CVS Pharmacy, Joanns, Walmart, Home Depot, 7/Eleven, McDonald’s, etc.
Used VMware to assist with monitoring various server platforms for outages, authentication protocols & maintenance tools.
Currently stationed at Albany/Rensselaer Amtrak station managing desktop solutions via Service Now (SNOW) tickets & I monitor network systems performance for optimal service. Duties include software installations, hardware break/fix solutions, deployments of new laptops/desktops systems & their peripheral & conference room setups/installations.
AMTRAK DITIGAL TECH INNOVATIONS TEAM
Computer Networking Sys & CyberSecurity
2013
Savannah Tech
CCNP classes taken
Schenectady County CC
NOVA Graduate Computer Science
2015
CERTIFICATION
RETAIL BUSINESS SERVICES
CERTIFICATION #1
DELL Systems
2013
Desktop & Network Systems Support
Frontline Support of major information technology systems who grasps challenges and contributes to the achievement of organizational goals and objectives. A strong work ethic that’s extremely attentive to detail with creative ability to think outside the box and with professional communication skills.
Passion and Creativity
Patience
High Emotional Intelligence
Passion for Learning
Teamwork
Time Management
EDUCATION
Linkedin.com/in/
in/sharrise-p-pierce-18968930
1107 N Creek Rd, # 14
Porter Corners, NY 12859
CAREER PROFILE
5/2020- 7/2020
PROFESSIONAL EXPERIENCE
2022 - Present
SKILLS
*******************@*****.***
A.A.S.
CERTIFICATION #2
Server & PC Repair Technician
PCDI
2001
Sharrise P Pierce
Senior IT Engineering Specialist
1/20 - 3/20
EXPERIENCE CONTINUATION
CERTIFICATION #3
Schomburg Satellite Academy H.S.
1998
NOVA Graduate Computer Science
2015
CERTIFICATION #2
Server & PC Repair Technician
PCDI
2001
CERTIFICATION #1
DELL Systems
2013
CERTIFICATION
Schenectady County CC
A.A.S.
Computer Networking Sys & CyberSecurity
2013
*******************@*****.***
NYS OFFICE of STATE COMPTROLLER ~ ACCENTURE
Build and install PCs, wireless networks and peripheral devices related to desktop infrastructure, in accordance with department standards
HCL AMERICA Inc ~ GOLUB HEADQUARTERS
Microsoft Office 365 Premier Ambassador
Analyze, test, Implement training for NYS local and State employees with transitioning from AS400 DB system to web-based PeopleSoft systems.
Used SharePoint when loading XL & docs to distribute training written docs.
SNOW & Rational Team Concert (RTC) ticketing systems.
Provided troubleshooting, problem-solving for all level end users.
REGENERON Pharmaceuticals Inc. 8/2017-1/2018
Desktop Client Services Specialist
·Provided troubleshooting, problem-solving for all level end users.
·Analyze, test, Implement and support the rollouts of new client equipment devices.
·Support all aspects of Infrastructure, to Include hardware/software Installs and networking devices using Active Directory, Lansweeper, etc.
·VMWare teams to troubleshoot SCCM, PGP, Bitlocker, CrashPlan, PROe, Outlook365, SOPs, Apple IPhone, AirWatch & Telecom/Avaya-Polycom
NYS Redesign Deployment Project from AS400 system to PeopleSoft online application system.
Technical Writer / Help Desk Support
4/2018 - 7/2019
·Identify, log, and resolve technical problems with software applications or network systems, using Lansweeper,
Lead Desktop Engineer
Rave ticketing system resolving Microsoft Office 365 cases ranging from login errors to Admin EAC to Azure AD building maps missing configurations for all major Fortune 500 companies. Used Lansweeper to inventory devices being used on a network to run software to help prevent any Microsoft application conflicts.
INFRASTRUCTURE ZONES
11/2018 - 01/20
CERTIFICATION #5
Microsoft Office Suite Specialist
CERTIFICATION #4
Advanced understanding of Computer Hardware & Software, including troubleshooting and repair skills.
EDUCATION
Linkedin.com/in/
in/sharrise-p-pierce-18968930
1107 N Creek Rd, # 14
Porter Corners, NY 12859
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