It Support Technician
Resume:
JOSHUA J. ARELLANO
Fort Collins, CO 80521
***************@*****.***
PROFESSIONAL SUMMARY
●Microsoft Enterprise IT Professional (MCITP
●Strong background in technical troubleshooting
●Strong wire management skills and cable dressing within a rack and stack system
TECHNICAL SKILLS
●Proficient technical troubleshooting skills in all aspects of desktop computers including operating systems, software applications and hardware parts replacement
●Supported data center rack connectivity for Denver Health for 10 + years
●More than six years’ experience as copper and fiber technician
PROFESSIONAL EXPERIENCE
Istonish Greenwood Village, CO IT Support Technician March 2018 – Present
Short-term contract supporting Bill Barrett Corp to set up computers and ensure they are connected to the network and other devices – installing software and managed warranty on existing products that needed to be returned
Outsource Englewood, CO Technician August 2014 – March 2018
Supplier of dial-tone service and high-speed connections from the long distance carrier to the desktop. Responsibilities include installation of products as outlined in the scope of work, including pulling cables
Denver Health Medical Center Denver, CO February 2003 – April 2014
Personal Computer Analyst February 2005 – April 2014
Manage and drive problem diagnosis and resolution of desktop hardware and/or software technical issues for more than 5,000 users on the main campus, 11 school-based health care clinics and 9 satellite facilities. Lead technician for environmental technology refresh program. Wrote multiple install instructions for team knowledge base. Install new software programs in test environment and run test scripts prior to mass installation. Provide onsite support and instruction to remote users on equipment and application usage as required.
Cabling Technician, Information Systems February 2003 – February 2005
Member of six-member MAC crew responsible for maintaining telephone and data infrastructure for fourteen sites housing approximately 5,000 employees. Oversee new employee set-up and moves, as well as provide on-going problem resolution. Troubleshoot all network outages in a critical service environment. Assist XP Deployment Team by ghosting new images on Personal Computers using the Multicast application.
ACS Dataline Englewood, CO Technician III 1999 - 2003
Supplier of dial-tone service and high-speed connections from the long distance carrier to the desktop. Responsibilities include installation of products as outlined in the scope of work, including pulling cables, terminating, polishing fiber, final testing and supervising technicians as appropriate. Specialization in fiber optics, proficient with all types of connectors—SC, ST, LC, MTRJ, single-mode and multi-mode. Received multiple accommodations for quality of work, team effectiveness and efficiency.
ICG/Fiber Optic Technologies Englewood, CO Technician III/Warehouse Manager 1997 – 1999
Progressed through a variety of positions from warehouse manager to a level 3 technician. Focused on copper terminations—cat. 5, enhanced cat. 5, gigaspeed 4 pair, high count voice feeder, and coax in closet and remote sites. Mass produced fiber patch cords and pre-terminated fanout assemblies and custom length copper patch cords. Managed consumable warehouse operations to include purchasing, receiving and shipping.
EDUCATION/CERTIFICATIONS
Microsoft Enterprise IT professional (MCITP)
Managing Windows XP, Win 7, and Win 8 operating systems and installing applications 2013
Corning Cable Systems 2003
Certified Corning Fiber Technician
Metropolitan State College Denver, CO 1990 – 1993
Electrical Engineering
Community College of Denver Denver, CO 1988 - 1990
Electrical Engineering
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