Customer Service Desk
Resume:
Justin Smith
Apt A
Quincy, IL 62301
***********@******.***
To obtain a position that will provide an opportunity to utilize leadership skills and gain experiential knowledge for future career growth.
Authorized to work in the US for any employer
Work Experience
Customer Service Desk
Home Depot Quincy, IL – Current Employment
August 2024 – current
Provide information using extensive product knowledge and adequate understanding of different services provided within the company.
• Create positive rapport with prospective customers and regular customers to drive repeat visits and sales
• Assist in online order fulfillment by locating products, preparing orders, and notifying customers via phone, email, text, of order completion and readiness.
• Coordinating with outside vendors in order to fulfill orders coming to the store as well as coordinating deliveries for customers to their private residences.
• Coordinate with delivery services to ensure delivery accuracy
• Set up credit accounts for customer and process bill payments Life Skills Manager
Chaddock Attachment and Trauma Services - Quincy, IL June 2011 to May 2024
Provide one-on-one and group counseling to clients. Teach skills
• Provide a positive, caring, warm, welcoming and safe environment for clients and families.
• Monitor and document client behavior, being alert for opportunities to counsel clients to make more appropriate choices that will promote progress with treatment goals.
• Authorize and oversee as appropriate the use of behavior management techniques and practices per agency and licensing requirements.
• Responsible for all Medicaid documentation for non-DCFS and DCFS clients. Psychiatric Technician
Blessing Health System - Quincy, IL
June 2019 to Jan 2021
Facilitate psycho-education activities and groups with clients.
Monitor clients to ensure safety of the clients at all times.
Support the provision of patient care through hands on delivery of care, communication, teamwork and role- modeling.
Provide care on all units of the hospital as needed Sales Rep Manager
PCCW Tele-services - Quincy, IL
May 2006 to June 2011
Managed a team of 15 sales reps. Maintained morale. Helped to further develop skills of sales reps. Tracked performance and engagement. Assisted reps with quality assurance and closing tougher sales. Maintained a high sales quota.
Communicate and work directly with existing and new customers in an effort to sell products and services to customers.
Maximize sales and up-sales opportunities on every call through effective questions and conversation.
Represent the business directly to the customer and must have a complete understanding of the products or services being offered and the ability to showcase their features and benefits Car Detail Specialist
Watson Car Care- Quincy, IL
2007 to 2009
Responsible for washing, shampooing, buffing and waxing privately and commercially owned vehicles. Education
Some College in Sociology
John Wood Community College - Quincy, IL
2010
Some College in Sociology
St. Paul's College - Lawrenceville, VA
August 2005 to August 2006
High school diploma or GED in Advanced Diploma
Manchester High School - Midlothian, VA
June 2005
Skills
• Crisis Intervention
• Crisis Management
• Individual / Group Counseling
• Microsoft Office
• Medicaid
• Behavior Management
• Case Management
• Finance Management
Certifications and Licenses
CPR/First Aid
Crisis Prevention Intervention
Financial Literacy (Countdown to 21)
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