Customer Service Representative
Resume:
DeAnna Tate
Waynesboro, GA *****
******************@*****.***
Dedicated talented at processing high volumes of error-free transactions and departmental goals. Offering years of experience in quickly resolving issues a T maximizing customer retention opportunities. Proficient in managing conver flow and diffusing difficult customer problems Dedicated talented at process
DeAnna volumes of error-free transactions and meeting departmental goals. Offering experience in quickly resolving numerious issues and maximizing customer r Work Experience
Customer Service Representative/ manager
Circle K Corp.-Lake Park, GA
December 2017 to July 2022
Lead team Maintained fuil island Made weakly schudel Payroll. Asked probing questions to determine service needs and accurately inp information into electronic systems.
Assessed customer needs and upsold products and services to maximiz sales. Answered [Number]+ inbound calls per day and directed to designated individuals or departments. De-escalated problematic customer concerns, maintaining calm, friend demeanor. Interviewed customers regarding problems and or concerns issues and feedback to management team. Reviewed account and service histories to identify trends and issues. Answered customer questions and addressed concerns, resulting 85% r TEMPLATE # FORMATTING in complaint calls. # COLOR # Escalated customer concerns, store issues and inventory requirements t supervisors. supervisors. Educated customers on special pricing opportunities and company offe Worked with store team to develop customer service improvement initi Kitchen Manager
Lake Dogs-Lake Park, GA
January 2019 to December 2021
• Oversaw daily operations of a high-volume kitchen, ensuring efficient workflow and timely preparation of food
• Managed a team of XX kitchen staff members, providing training, coaching, and performance evaluations
• Monitored inventory levels regularly to optimize ingredient ordering and reduce costs by XX%
• Created weekly schedules for kitchen staff based on projected business volume while optimizing labor costs
• Conducted regular inspections of equipment to identify maintenance needs or repairs, minimizing downtime due to breakdowns
• Collaborated closely with front-of-house staff to ensure smooth communication between the kitchen and dining areas during service hours
• Instituted rigorous cleaning procedures which led the restaurant receiving an A rating from the health department
• Trained all kitchen staff on proper handling techniques for allergens resulting in zero incidents related allergies over two years
Bonding Agent
A1 Bonding-Valdosta, GA
March 2012 to December 2019
Maintained all paperwork Signed and revoked bonds Customer service representative Circle k. Received and posted payments to loan accounts.
Provided one-on-one counseling to clients regarding payment options a requirements. Processed payment plans and completed basic verification of informati Audited student files to confirm accuracy and completion according to d guidelines. Identified appropriate solutions to minimize issues and quickly solve pr Processed credit card payments and counted back change and currency accuracy rate. Built lasting client relationships by organizing and planning payments a attendence in court. Line Lead/ Warehouse Area Supervisor
Beckert Steel-Dyersburg, TN
July 2000 to July 2008
Ran Fabrication Line Fabricated Steel Core Fed Steel Spools Inventory Of Warehouse Shipping and Receiving.
Monitored employee work and determined benchmarks for performanc indicators. Set up, adjusted and maintained machines to operate at peak levels and challenging demands. Prepared reports based on documented inventory use and labor hours. Inspected incoming supplies to conform with materials specifications a standards. Kept areas clean, neat and inspection-ready at all times to comply with guidelines. Established area team schedule and planned production. Oversaw daily operations on line with 6 strong team members Transformed work area by increasing production, reducing turnover, eli waste and enhancing quality. Generated documentation and processed orders.
Coordinated with internal departments to maximize operational efficie production and administrative areas.
Secured company assets by verifying and auditing outbound shipments returns. Education
Bachelor's degree in Criminal Justice
Strayer Universitu online - Remote
April 2022 to Present
High School Diploma
Gateway Academy High School - Memphis, TN
August 1996 to May 1999
Skills
• opportunities. Proficient in managing conversational flow and diffusing diffic 256-***-****
customer situations.
Dyersburg, TN 38024 SKILLS
Bonds Credit card payment proce
Customer service Office equipment proficien
Inventory Freight operations
Payroll Retail sales customer servic
Receiving Conflict mediation
Shipping Store maintenance
Report generation Promotional support
• Warehouse Supervisor Experience
• Human Resources
• Shipping & Receiving
• Logistics
• Interviewing
• Fabrication
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