Technical Support Technology Specialist

Tinh Nguyen

Phone: 504-***-**** Email: ***************@*****.***

Professional Summary

Highly skilled Sr. IS Technology Specialist with over 10 years of experience in leading complex IT projects, managing server infrastructures, and providing advanced technical support. Proven expertise in batch scripting, PowerShell, Microsoft endpoints, and configuration management. Adept at training and mentoring new techs, managing multi-display systems, and collaborating with cross-functional teams to implement solutions for various departments. Additionally, I have four years of experience in hosting and engaging with hospital managers and CEOs, facilitating smooth communication and project coordination. Seeking to leverage my technical expertise, leadership skills, and communication abilities in a dynamic IT environment.

Professional Experience

Sr. IS Technology Specialist

Ochsner Health June 2018 - Present New Orleans, LA

Led multiple projects including testing and implementing new programs and devices within the Ochsner network.

Developed and maintained batch scripts and PowerShell scripts to streamline server management and operational processes.

Organized and supported Go-Live events as the IS lead, providing hands-on technical support and training for new techs involved in construction projects.

Managed manual setups for Zebra printers for LSID and J.V. Dialysis, ensuring seamless integration with existing systems.

Conducted project walkthroughs with and without Project Managers utilizing Visio for project planning and installation.

Configured and managed multi-display systems, setting up displays for up to 8 screens.

Worked closely with Ochsner partners to implement external applications such as Dr. King, J.V. Dialysis, and St. Charles.

Played a key role in setting up Pharmacy Infusion rooms, installing touch screens and external computers.

Collaborated with the Networking team to troubleshoot and resolve router and switch issues.

Hosted and facilitated communication with hospital managers and CEOs to ensure alignment on project goals, timelines, and deliverables. Coordinated regular meetings to discuss progress and address any concerns.

Contracted IS Project Field Tech

Teksystems January 2018 – June 2018 Metairie, LA

Contracted by Ochsner Health to set up computers and printers for new offices and departments, ensuring seamless integration with the Ochsner network.

Replaced hardware at newly acquired hospitals, contributing to a smooth transition for all IT systems.

Provided face-to-face and remote troubleshooting support for end-users, addressing hardware, software, and printer issues.

Documented equipment setups for EPIC, ensuring accurate and detailed records.

Utilized Landesk management tools for troubleshooting and imaging/re-imaging desktops and laptops.

Facilitated meetings with hospital department heads to ensure IT setup met the specific needs of each department.

Assembler/Lead

MTS July 2011 - August 2017 Harahan, LA

Assembled and tested equipment parts to fulfill orders efficiently and effectively, ensuring adherence to company standards.

Set up and operated machinery, including mills and bansaws, to produce high-quality components.

Managed order processing and ensured the safe packaging and transportation of completed products.

Head Chef

Oceana Grill May 2008 - May 2011 New Orleans, LA

Ensured safe and sanitary food preparation practices by regularly inspecting and cleaning kitchen equipment and work surfaces.

Monitored and regulated cooking temperatures to maintain food quality and safety.

Maintained freshness of food by managing stock rotation and checking ingredient quality.

Oversaw food portioning, garnishing, and presentation for service to patrons.

Skills

Technical Skills: Batch Scripting, PowerShell, Microsoft Endpoints, Configuration Manager, Visio, Landesk, Router/Switch Troubleshooting, Multi-Display Setup

Project Management: Lead Project Implementation, Go-Live Support, Technical Training, Cross-Functional Collaboration

Communication: End-User Support (Face-to-Face/Remote), Technical Documentation, Team Leadership

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