It Support Low Voltage

Adel Norouz

Scottsdale, AZ *****

480-***-**** **********@*****.***

Professional Summary:

Creative and forward-thinking professional specializing in IT support and delivery solutions.

Analyzing, troubleshooting, and evaluating technology issues.

Cable Troubleshooting Knowledge / Experience

Resolving technical issues and maintaining hardware and software installations.

Perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage.

Structured Network Cabling and experienced in Ethernet Switching H/W.

Quality and safety guidelines are followed.

Ensure ticketed requests are assigned, communicated, and addressed within customer SLA.

Quality evaluation, diagnosis, troubleshoot cabling systems, and perform replacement/repairs as necessary.

Support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA.

Installation or retrofitting of server racks - rail and shelving installation

Education:

Master’s degree in software engineering at GCU 2023.

Bachelor of Science in Computer Science at Egypt 1999.

Certification and Training

NCTI Certificate (Installer).

ICDL (International Computer Driving License) Trainer May 2003 – Nov 2010

Certified from UNESCO, issued by UNESCO Cairo office (un 02 07 5349).

Additional Education/ Certification:

PTCB: Certified Pharmacy Technician – Certificate Number: (30154791)

EPA Universal Certification – Certificate Number: (103********)

Professional Experience:

ITG- Cox Authorization

Residential Broadband Technician

August 2023- Present

Installs, disconnects, and troubleshoots video, high-speed internet, telephony, and automation services.

Drives a vehicle between office or home, warehouse, and work sites in a safe.

Perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems.

ability to Install cable pathways, conveyances (i.e., ladder, trays, support systems)

Break-fix printer, laptops and desktop and peripherals.

Cable Troubleshooting Knowledge / Experience

Experienced in Ethernet Switching H/W

Quality and safety guidelines are followed.

MURTECK Dec 2022 – June 2023

IT Support Technician Responsibilities:

Install, modify, clean and repair monitors, keyboards, mice, central processing units (CPUs), printers and other peripherals. top tier customer service and client relations.

Troubleshoot problems and provide technical support for software and hardware.

Configuring new desktops, routers, modems, and similar devices.

Maintain and resolve issues on LAN/WAN system connection.

Image/ reimage of laptop & Desktop.

Break-fix printer, laptops and desktop and peripherals.

Responsible for Asset/ inventory management.

experience with IMAC (Install, Move, Add, Change) within a Windows PC environment

Maricopa County Elections

Jul 2022 – Nov 2022

IT Technician

Installing, maintaining, and upgrading all hardware and equipment (including but not limited to site book, terminals, printers, and scanners) to ensure optimal workstation performance.

Troubleshoot problems and provide technical support for hardware.

Maintain and resolve issues on LAN system connection.

Troubleshoot problems and provide technical support for Tabulator machines

Image/ reimage of laptop & Desktop.

Quick Tech support LLC

Nov. 2021– June. 2022

IT Support and Network Technician Responsibilities:

Install, modify, clean and repair monitors, keyboards, mice, central processing units (CPUs), printers.

Image/ reimage of laptop & Desktop.

Used ServiceNow for ticketing system

experience with IMAC (Install, Move, Add, Change) within a Windows PC environment

Responsible for Asset/ inventory management.

Used Active Directories for adding, moving and changing objects.

Break-fix printer, laptops and desktop and peripherals.

Structured Network Cabling and IP Addressing, Layer 2 VLAN etc.

WIFI H/W and Experienced in Ethernet Switching H/W.

Experienced in Ethernet Switching H/W and Cable Troubleshooting Knowledge / Experience.

Top Tech Arizona

Oct. 2016 – Oct. 2021

Network Technician and leader assistant

Structured Network Cabling.

Wireless LAN Controllers and Wireless Access Points

Network: IP Addressing, Layer 2 VLAN etc.

Experienced in Ethernet Switching H/W.

Fluke Testers: Copper - Wire Map, Link Test etc.

Fluke Aircheck: Wireless Testing

Copper: Cat5, Cat5e, Cat6, Connector Types RJ45.

Express Scripts Inc.

Responsibilities: Sept. 2016 – Oct. 2021

lead assistant and robotic maintenance.

Desktop support: experience with printers and scanners.

PM for robots

Experienced in Ethernet Switching H/W

Copper: Cat5, Cat5e, Cat6, Connector Types RJ45

Maricopa County Elections Jun 2018 – Nov. 2018

IT Technician

Quick Tech Support March 2011– Oct. 2016

IT Support Technician and leader assistant

Responsibilities:

PC refresh project, unboxing PCs, migrating users, providing next day support.

Troubleshoot problems and provide technical support for software and hardware.

Manage upgrades in software and hardware.

El MINIA Educational Administration, El Mania, Egypt Sept 2000 – Dec 2010

ICDL (International Computer Driving License) Trainer May 2003 – Nov 2010

Leader in the Education Reform Program. Sept 2007 – Nov 2010

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