Customer Service Front Office
Resume:
LASANTHA RANASINHA
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skills
Customer Relations
Sales knowledge
Process development and implementation
Work History
2022-04 - Current Field Representative
Unite Here Local 2, San Francisco, CA
Setting up meetings daily and weekly.
Organizing and grievance handling at work sites.
Meeting with workers and managements.
Enforcing Collective Bargaining Agreement.
Resolving work related issues.
Meeting weekly with leadership to update on progress. 2012-02 - 2022-04 Guest Services Associate
St.Regis Hotel, San Francisco, CA
Assisting/Greeting guests/Visitors at Arrival and Departure. Interact with customer service team to deliver consistent, exceptional service to all guests.
Give information about area attractions and provide directions. Exceed specific company objectives by fostering relationships with staff and customers to increase revenue.
Delivering packages, luggage to guest rooms on timely manner. Report facility and room maintenance problems to appropriate personnel for immediate remediation.
San Francisco, CA 94118
********.*********@*****.***
2010-05 - 2011-09 Complex Front Office Coordinator The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai, United Arab Emirates
Supervision of front office staff.
Attending to guest inquiries and resolving problems. Auditing billing, guest registration.
Report daily revenue to management of the hotel.
Training staff with new updates/hotel policies.
Supervising room reservations and room allocations. 2009-06 - 2010-01 Front Office Supervisor
Grand Regency Hotel, Doha, Qatar
Supervision of Front Office Staff.
Supervising Arrival & Departure of guests.
Checking in & out guests.
Training front office staff.
Auditing billing, guest registration.
Allocation of guest rooms on reservation system.
Updating daily reports and attending meetings.
Managing daily room occupancy, reservations and etc,. Education
High School Diploma
St.Thomas College - Colombo, Sri Lanka
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