Customer service receptionist.

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Kristen Underwood

**** ************* ****

Redondo Beach CA 90278

415-***-****

****************@*****.***

Objective

Seeking employment at a creative and dynamic company where I can make a positive impact. Experience

TJX Companies, Inc. - Torrance, CA (Sept 2020- Current) Marshalls Sales Associate

• Provided customer service and sales advice

• Sold credit card applications to prospective applicants

• Assisted with merchandising

• Helped train new employees on procedures and credit card sales ReMax Estate Properties - El Segundo CA (Feb 2011- March 2020) Open House Representative/Office Administrator

• Provided excellent customer service to all clients and incoming calls

• Helped with office organization and filing

• Organized all Open House marketing materials

Parental Leave (June 2006 - Feb 2011)

• Provided full-time care for boy/girl twins while managing household finances, scheduling, transportation, and travel arrangements

• Pre-k and Elementary School volunteer Teaching Assistant Publicis & Hal Riney Advertising Agency - San Francisco, CA (August 1993 - June 2006) Human Resources Manager (1996-2006)

• Reviewed resumes, did all entry level hiring/interviewing

• Conducted all new employee orientations and exit interviews

• Input all new hire information, salary changes and benefits into HR database

• Managed receptionist staff of 8-10 employees

• Did all paperwork regarding terminations, layoffs, offer letters, 401k loans, salaries and bonuses

• Designed and administered employee evaluations

Senior Administrative Assistant to SVP Controller (1995-1996)

• Entered financial data and time sheets into Donovan system

• Prepared P&L statements for Account Directors

• Created financial spreadsheets with Microsoft Excel Administrative Assistant to Facilities Manager (1993-1995)

• Provided technical support including hardware maintenance and software upgrades

• Organized all company events and parties

• Helped manage receptionist staff of 10 employees K

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Education

California State University Chico (1988-1992)

• Bachelor of Arts in Organizational Communications 3.65 GPA

• Minor in Recreation

• Secretary for Pi Beta Phi sorority

(References available upon request.)

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