Project Manager Technical
Resume:
C A R E E R H I G H L I G H T S
Led * projects, overseeing average budgets of USD 250,000 for
Resource & Development, Resourcing, and Product Launch. Conducted continuous monitoring and evaluation of project performance and satisfaction indicators, employing a data-driven approach for ongoing optimization.
Translated the requirements of 5 internal teams to technical languages, secured approval and budget for project execution, and monitored progress to ensure timely and aligned deliveries. AT&T Orlando, FL
Senior Technical Project Manager (contract) 01/2023 - 07/2023 SILVIA
CAVASSANI
Trilingual English-Portuguese-Spanish
project manager professional with over 8
years of experience in the Telecom industry,
where I've honed my skills in driving global
operations, optimizing P&L performance, and
deploying cost-effective strategies to elevate
customer satisfaction. My expertise includes
directional leadership to the entire project
team with concerning to scope, schedule,
budget, quality and execution-defined goals,
and I thrive as a collaborative communicator,
team builder, and problem solver committed
to excellence. Moving forward, I am seeking a
project manager role where I can provide
direction and set priorities for the project
team.
******.*********@*****.***
in/silvia-cavassani
Orlando, FL
Legally represented the company in Brazil, signing over 500 external contracts monthly following approval from the U.S. headquarters. Introduced the "quote-to-cash" process across Latin America, achieving a notable decrease from 15 to 9 days for quote completion and a 60% reduction in customer payment delays.
Managed monthly meetings with 20+ representatives from all areas of the company in Latin America to address issues and ensured compliance rules with regulatory bodies.
Led the company with 180 employees, conducted market research and analysis on competition, produced metric reports, and executed programs with strategic initiatives.
Monitored performance indicators, achieving a 97% satisfaction rate from internal and external customers during the tenure. AT&T BRAZIL
Senior Manager Corporate Strategy 12/2013 - 12/2022 Implemented initiatives to drive overall P&L improvement in the region and supported project management for revenue growth, resulting in a 9% increase in market share.
Achieved a 20% reduction in operational costs by implementing pricing reviews between quotation and procurement, employing Best and Final Offer strategies.
Facilitated multifunctional teams in identifying and resolving regional challenges, leading regional cross-functional business efficiency and effectiveness programs.
Oversaw cost control for procuring Ethernet circuits, analyzing expenditures for installed circuits totaling around USD 800,000 annually in Ethernet access circuit acquisitions.
Senior Business Planning Manager 08/2011 - 11/2013
*Sabbatical - 08/2023 - Present
Established 2 service implementation centers, consolidating service delivery for the Canada and Latin America region from these 2 offshore centers.
Managed project managers oversee service implementation across Latin America and Canada, leading a team of 20 employees in these 2 centers.
Developed processes and action plans, enhancing group performance and achieving more implementations with fewer personnel. Expanded the capabilities of the Brazil office to provide remote support for implementing 40% of U.S. services, managing 2 project coordinator groups comprising 14 professionals.
Established a service implementation center in India, training 7 employees and developing new processes, reports, metrics, and controls for the global implementation of MLAN services. Program Manager 11/2003 - 07/2011
P R O F I L E
E D U C A T I O N
POSTGRADUATE DEGREE IN PROJECT
MANAGEMENT
FIAP, Brazil
BACHELOR IN COMPUTER
SCIENCE
UMESP, Brazil
C E R T I F I C A T I O N
Agile Project Management - Google
From Planning to Strategic Thinking:
Thinking and Acting in Complex Scenarios
Leading Others
Leading Team and Reaching Results
Management Abilities
Crash – Negotiation, persuasion, and
meetings
K E Y S K I L L S
Strategic Risk Management
Stakeholder Management
Networking Technologies (IP, Routing,
Nets, DNS)
Effective Problem-Solving
Data Analysis
Quality Management Acumen
Conflict Resolution
Outsourcing and Analytics
Microsoft Office, MS Project
Oracle (E-PRO), SAP
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