Customer Service Production Manager
Resume:
Christine Bianco
******************@*****.***
EDUCATION:
Stenotech Career Institute, Fairfield, NJ
July, 2001 Courses in Court Reporting
Berkeley College, Woodland Park, NJ March, 1989 AAS - Associates Degree in Applied Science SKILLS:
Basic Computer Skills, email, Microsoft Word, Microsoft Outlook, Internet, basic QuickBooks, RB8, Customer Service Skills, Teamwork, excellent communication, attention to detail, production manager/analyst, Legal knowledge and court reporter. PROFESSIONAL EXPERIENCE:
Claims Analyst - 1/11/22 - 11/1/23- NRS, Lyndhurst, NJ
● Research claims coming in from clients. Decline claims if enough findings warrant it or pay the claim to the client. Scan claims into AS400 System when completed. Hospitality and Office Service Associate, 04/2018 - 6/30/21 Brach Eichler LLC – Law Firm (The MCS Group), Roseland, NJ
● Greet Clients in person and on the phone
● Plan, execute and clean up for attorney social meetings
● Monitor supplies for attorney/client meetings
● Order supplies
● Scanning, photocopying, projects, faxing and filing documents for attorneys, paralegals and secretaries
● Data entry
● Collecting and routing mail and hand delivered packages
● Maintaining and scheduling of conference rooms
Assistant to Owner 07/2017 - 2/2018 Northstar Deposition Services, Roseland, NJ
● Oversaw quality checking of transcripts
● Bound and ship transcripts
● Cash receipt/payable
● Match purchase orders to invoices and enter invoices into computer
● Verify vendor accounts by reconciling monthly statement
● Entering data to QuickBooks and RB8
● Maintain accounting ledgers by verifying and posting accounts transaction
● Protect owners’ value by keeping information confidential
● Reconcile processed work by verifying entries and comparing system report to balances Billing Department- Assistant to Priority One Division VP 04/2016 – 12/2016 Vertitext Legal Solutions, Livingston, NJ
● Oversaw all quality checking and finalizing of all the invoices
● Handling invoices, payments and financial records
● Analyzed and problem solved discrepancies
● Monitor payments due from clients and promptly contacted clients with past due payments.
● Maintained and update vender files
● Perform client service task,,. My
● Assisted the VP with ad hoc project and scheduling items Redwing Electric 07/2015 – 04/2016 Accounts Payable Clerk, Fairfield, NJ
● Reconciles processed work by verifying entries and comparing system reports to balances ● Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries
● Pays vendors by monitoring discount opportunities; verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order
● Pays employees by receiving and verifying expense reports and requests for advances; preparing checks
Rosenberg & Associate Inc. 07/2000 - 10/2014 Production Manager, Roseland, NJ
● Oversaw production department and managed three production assistants
● Created production policies and procedures; train staff
● Approved payroll timesheets; tracked attendance and PTO time
● Production management responsibilities included: overseeing final preparation of transcript files for law firms; conversion of transcript files to CD- Rom; hyperlinking of exhibits to transcripts; arranging shipping of time sensitive documents and packages, inventory management, troubleshooting production issues
● Served as direct interface with clients, referral agencies & reporters; case manager of high profile cases for largest clients
● Designed quality control process on transcripts
● Office responsibilities included: Keeping company phone list updated; designated UPS Shipping administrator; customer service and reception; handled mail and postage replenishment; supervise drivers,
● MS Outlook, Reporters Base 7 and 8, Real Legal software American School of Business 01/1999 – 07/2000 Training Coordinator, Fairfield, NJ
● Provided in-depth information on course offerings for interested students
● Assessed students’ needs and advised/designed curriculums accordingly
● Scheduled classes; set up classrooms before each class; handled all class logistics; processed tuition payments.
Long Island Stove, 07/1989 – 12/1998 Sales Assistant, Lyndhurst, Nj Handled accounting and entered order details for kitchen cabinet and countertop orders; handled a wide variety of ad hoc projects
● Kept inventory of merchandise
● Assist customers with products choices and their needs
● Demonstrate product knowledge, friendly service to customer service
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