Customer Service Office Assistant

SUMMARY

SKILLS

EXPERIENCE

ASHLEY CORWELL

Independence, OR 97351 C: 503-***-**** ************@*****.*** Results-driven serving professional familiar with daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Reliable, customer service-driven team player with 14 years of restaurant experience and drive for performance in all areas. Point of Sale (POS) system

operations

Menu memorization

High-volume dining

Safe food handling

Dining customer service

Conflict and dispute resolution

07/2005 to Current Waitress

Spirit Mountain Casino Grand Ronde, OR

Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.

Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.

Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.

Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution. Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.

09/2003 to 05/2005 Self Storage Office Assistant

Polk County Storage Independence, OR

Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current. Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.

Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Collected payments, issued receipts and updated accounts to reflect new balances.

Answered approximately phone calls daily and pleasantly welcomed visitors to office.

Dispersed incoming mail to correct recipients throughout office. 05/2000 to 05/2002 Caregiver/Dishwasher

EDUCATION AND TRAINING

BASIC LIFESKILLS CLASS

Heron Pointe Assistant Living Monmouth, OR

Helped clients with personal needs from exercise to bathing and personal grooming.

Laundered clothing and bedding and changed linens. to prevent spread of infection.

Assisted residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.

Assisted patients with daily personal hygiene such as bathing, dressing and grooming.

06/2002 General Studies

Central High School Independence, OR

In high school I helped in the Basic Life Skills class.

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