Service Representative Customer

Tracy Joann Miley

***** ******* ****

Demossville, Ky 41033

Cell: 859-***-****

*****.*******@*****.***

OBJECTIVE

To obtain a full-time position with your company.

EDUCATION

Scott High School, Taylor Mill, Ky

Graduated 1991

University of Kentucky, Lexington, Ky

Pre-requisite classes for pre-nursing

Work History

Mar 2024

Aug 2024 Driveline - Alexandria, Ky

Planograms, and resets performed in 3 Dollar General stores. Stocking as needed. Reviewed with store managers priorities of resets.

Sept 2021

Oct 2022 RDI Corp – Latonia, Ky

Customer Service Representative – Work at Home. Answered phones to assist customers with Covid vaccination appointments for 3 months. Worked on another campaign, as a Healthcare Advisor, assisting customers with Prior Authorizations, Claims, and

Benefits. Campaign now, assisting customers with Jitterbug phones. Changing phone numbers, taking payments, and assisting with any IT issues.

Sept 2013

Nov 2020 Standard Textile Distribution Ctr – Hebron, Ky

Operated a heat press in the Kaumograph dept. for a year. Transferring hospital and hotels trademarks, designs, or other printed material to textiles, made by the company. Transferred to Quality to be an Auditor. Audited Kaumograph and Embroidery. Audit Shipping and Receiving. And Audit Surgical, always ensuring the customer receives the correct, and a quality product. Also returns, processing sometimes up to $20,000 of product, issuing a credit to the customer, and returning the product to stock. Operate a Reach Truck and/ or Cherry Picker, as needed, to pull product from shelves to inspect.

Mar 2008

Aug 2011 Fidelity Investments/Veritude, Covington, Ky

Responsible for establishing and maintaining advisor managed account registrations such as Joint, Individual and Retirement Accounts. Review new account applications for required information accounts as needed. Able to process all IWS maintenance items as needed. Able to problem solve multiple account issues to resolve Not In Good Order items in an efficient manner. Security level to process from such programs as; FBSI, CACTUS, FDOT, IRF, and XTRAC. Received 3 A.S.A.P awards. Self-motivated and eager to take on new challenges.

October 2005

April 2007 Decker Crane Co, LLC- Covington, Ky

Dispatcher

Answered phones

Dispatched cranes to jobs

Managed all billing, receiving, and late notices to delinquent accounts

Operated forklift in garage, and cranes, when needed.

May 2001

June 2005 Key Largo Harbor Marina- Key Largo, Fl

Mechanic- Parts Dept.

Painted boat bottoms

Transferred to work on Outboards

Serviced Yamahas, Johnson, Evinrude, & Mercury

Ordered parts for all mechanics

Maintained Inventory Control on all Parts

Operated forklifts

October 2000

May 2001 Party Source- Florence, Ky

Cashier

Stocked inventory as needed.

Rang up customer purchases

June 1995

December 1999 HQ- Home Improvement Warehouse- Florence, Ky

Paint Supervisor

Helped customers pick out colors that coordinated with décor.

Matched & mixed paint.

Special ordered custom window treatments & wallpaper

Cut wire shelving to fit custom closets.

Made out the schedule for department each week,

Maintained inventory control

May 1994

August 1995 US Navy, E3

Heavy Equipment Operator

Operated Bulldozers, Forklifts, Front-end Loaders, Graders, Dump Trucks, Fuel Trucks

Tractor Trailers

Skills

Heavy Equipment Operator for US Navy

Forklifts, Bulldozers, Front-end Loaders, Dump Trucks, Graders,

Fuel Trucks, Tractor-Trailers

Contact this candidate