System Administrator Support Specialist

Andrew Edwards

System Administrator Technical Support Specialist Network Technician

PROFILE

Highly-skilled Information Technology Specialist with expertise in networking technology, servers, security protocols, systems analysis, database management, and application development to maximize productivity and increase systems efficiency for organizations. SKILLS

EXPERIENCE

System Administrator, KIPP New Orleans Public Schools — 2017 - 2021 Sys Admin and security administrator who assists companies and organizations with managing hardware, software, networking and provided infrastructure design.

• Monitor real time analytics and alert of potential risks on the networks and endpoint

• Began on-boarding and off-boarding automation workflow for for 5,000 students and teachers

• Compiled an inventory hardware list for all computer devices across the KIPP network, totaling all the necessary information for audit and traceability purpose Network Technician, AT&T — 2013 - 2016

Establishes communications systems of organizations by programming voice and data telecommunications network circuits and equipment.

• Programming industry-leading features; establishing interfaces and integrations; following industry standards; activating remote access tools

• Verified service strength by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; consulting with engineers EDUCATION

Southern University at New Orleans — Computer Information System, B.S. 2018 ****************@*****.*** 504-***-**** New Orleans, LA Network TCP/IP, DNS, DHCP, WINS, SMTP, NFS, Basic Config of Cisco Routers, Hubs, and Switches

Security Bitdefender, Microsoft Security Essentials, Malwarebytes, OKTA, Firewall Management, Event Log

OS Windows 10, Windows Server 2012-2019, Linux, MacOS Applications Microsoft Office 365, Adobe Acrobat, Microsoft SQL Server, Active Directory, Systems Backup, VMware, JIRA

Soft Skills Communication, Eager to learn, Documentation, Troubleshooting

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