Customer Service Representative
Resume:
Georgetter Newton
Jacksonville, FL *****
**********@*****.***
Work Experience
Customer Service Representative
Solera Holdings-Jacksonville, FL
August 2023 to April 2024
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
• Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
Environmental Services
Healthcare Service Group Inc.-Jacksonville, FL
October 2010 to August 2023
• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
• Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
• Coordinated with maintenance department for repairs or replacements of damaged furniture or fixtures in guest rooms
Education
High school diploma
William M. Raines High School
May 2000
Skills
• Sales
• Customer Service
• Live Chat
• Computer Operation
• Phone Etiquette
• Upselling
• Computer Skills
• Retail Sales
• Communication Skills
• Typing
• Data Entry
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