Customer Service Representative
Resume:
Jennifer Cross
Edmonton, Kentucky 42129
********@*******.***
EXPERIENCE:
T. J. Samson Community Hospital, Glasgow, KY — Safety Compliance Coordinator
August 1997 - April 2014
Primary job responsibilities included overseeing the safety and compliance regulation of the staff and facilities within the hospital and outlying clinics
Curves, Glasgow, KY — Co-owner/Manager
August 2014 - June 2018
Job duties included managing the financial responsibilities of the business and helping members build a healthy lifestyle and encouraging them to reach their goals
Sitel, Glasgow, KY — Geek Squad Agent
November 2014 - June 2017
As a customer service representative for Sitel, I provided first line technical support and troubleshooting for customers experiencing problems with computers.
Americorps, Glasgow, KY — Tutor
January 2018 - May 2019
Provided tutoring services to students requiring extra assistance to meet their goals and graduate on time Metcalfe County Board of Education, Edmonton, KY — Full-time substitute teacher
August 2019 - March 2020
Full-time substitute teacher for middle school physical education class
EDUCATION:
Metcalfe County High School, Edmonton, KY — General diploma August 1987-May 1991
Lindsey Wilson College, Columbia, KY— Bachelor of Arts in Business Administration
August 1991-May 1997
SKILLS
• Management
• Leadership
• Microsoft Word
• Microsoft Excel
• Problem solving
• Customer Service
• Organization
• Teamwork
Certifications
Incident Command System
(ICS) 100
ICS 200
ICS 300
ICS 400
ICS 500
ICS 600
ICS 700
ICS 800C
Certified Healthcare Safety
Professional (CHSP)
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